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How to View a Hidden Agreement in Adobe Acrobat Sign
Question details
The user needs to locate and review an agreement that has been hidden from their primary Adobe Acrobat Sign dashboard.
- Product
- Adobe Acrobat Sign
- Device & OS
- not provided
- Scenario
- Retrieving or viewing an e-signature document that was previously hidden by the user in the Adobe Sign platform.
- Observed behavior
- The agreement is no longer visible on the main Agreements page, requiring the user to find an alternative menu to access the document.
Ensure you have access to the Adobe ID account and know the exact email address associated with the hidden agreement you are trying to locate.
View Hidden Agreements via Privacy Settings
You can uncover and view hidden agreements by utilizing the search function within your Adobe Acrobat Sign privacy settings.
When you use the 'Hide Agreement' option in Adobe Sign, the document is removed from your main dashboard but not deleted. You can still retrieve it by searching for the participant's email address in your account's privacy settings.
Open Adobe Acrobat Sign in your web browser and sign in using your Adobe ID credentials.
Click on your profile icon (the blue avatar) located in the upper-right corner of the screen, and select 'Settings' from the dropdown menu.
In the settings menu, locate 'E-signing settings' and click on 'Edit Settings' to open your advanced account configurations.
Go to the 'Privacy' section. In the provided search field, enter the email address that was used for the hidden agreement.
Press search. All agreements associated with that specific email address, including any hidden agreements, will appear in the results for you to view and review.
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Frequently Asked Questions
Can I permanently unhide an agreement in Adobe Acrobat Sign?
While you can easily view hidden agreements through the Privacy settings using the associated email address, restoring them to the default Agreements dashboard may require adjusting specific document visibility settings depending on your account permissions.
Why would an agreement be hidden in Adobe Sign?
Users typically hide agreements to declutter their main Agreements page. This is common for completed, canceled, or expired documents that are no longer actively needed but must still be retained for legal or compliance reasons.
Do I need administrator privileges to find hidden agreements?
Generally, you only need to be signed into the Adobe ID associated with the specific agreement. However, if you are searching for documents belonging to other users within an enterprise, you will need group or account administrator rights.
