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Fix Android Requires Password Instead of PIN After Intune Enrollment
Question details
The Android device restricts users from using a PIN, fingerprint, or facial recognition, forcing them to use a complex password after enrolling in Microsoft Intune.
- Product
- Microsoft Intune
- Device & OS
- Android
- Scenario
- Enrolling an Android smartphone or tablet into a corporate network using Microsoft Intune.
- Observed behavior
- The device automatically disables simpler unlock methods like PIN or biometrics and demands a full password to unlock the screen.
Ensure your Android device is connected to the internet so it can sync the latest policies, and have your IT department's contact information ready.
Contact Your IT Administrator to Review Intune Security Policies
Because device authentication methods are dictated by your organization's Intune settings, your IT admin is the only one who can adjust these requirements.
When a device is enrolled in Microsoft Intune, the organization's Mobile Device Management (MDM) security policies override your personal device settings. If the corporate policy mandates an alphanumeric password for security reasons, biometrics and simple PINs are disabled automatically.
Locate the contact information for your organization's IT helpdesk or system administrator.
Inform them that your Android device is prompting for a full password instead of a PIN or biometric unlock after Intune enrollment.
Ask the administrator to review the device compliance and password requirement settings in the Microsoft Endpoint Manager admin center.
Remove the Work Profile to Restore Personal Settings
If you decide not to use corporate resources on your personal device, removing the Intune work profile will lift the password restrictions.
Manage Your Documents Seamlessly on Mobile with WPS Office
While resolving device security policies, you can rely on WPS Office for a lightweight, secure, and free alternative to manage your spreadsheets, documents, and presentations on Android.
- 1. Download WPS Office: Get WPS Office for free from the Google Play Store on your Android device.
- 2. Open your files: Launch the app and grant file permissions to access your local documents.
- 3. Edit on the go: Tap any document, spreadsheet, or presentation to start viewing or editing seamlessly.
Frequently Asked Questions
Why did my fingerprint unlock stop working after installing Intune?
Intune applies your company's security policies to your device. If the policy requires a complex alphanumeric password for data protection, it will automatically disable biometric unlocks like fingerprint or facial recognition to ensure higher security.
Can I bypass the Intune password requirement on my personal phone?
No. If you want to access corporate resources like work email or internal apps through Intune, you must comply with the organization's security policy. Bypassing it is not possible without un-enrolling your device.
Will removing Intune delete my personal photos and apps?
No. If you remove the Intune work profile from a personal device, it only deletes corporate data, work apps, and the strict security policies. Your personal photos, apps, and data will remain untouched.
