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Fix Microsoft Intune Device Not Healthy Error on Samsung Phones
Question details
The user is unable to access corporate applications on a newly replaced smartphone due to a compliance error block.
- Product
- Microsoft Intune
- Device & OS
- Android (Samsung Fold Z5)
- Scenario
- Attempting to access corporate applications like Outlook and Teams after a phone replacement.
- Observed behavior
- Microsoft Intune blocks access and displays a "Device not healthy" error message, preventing the user from opening corporate apps.
Ensure you have backed up any personal data on your new device and have your corporate IT helpdesk contact information ready, as resolving Mobile Device Management (MDM) blocks often requires administrator assistance.
Verify Compliance and Remove Sideloaded Applications
Intune often flags Android devices as unhealthy if it detects sideloaded APKs, modified software, or missing security configurations.
Company compliance policies are strict regarding unauthorized software. When migrating to a new phone, transferred apps that were not downloaded from the official Google Play Store can trigger a health flag.
Review your app drawer and uninstall any applications installed from outside the Google Play Store (sideloaded APKs).
Open the Microsoft Intune Company Portal app on your Samsung device and tap on your device name to view the specific compliance issues.
Follow the on-screen prompts in the Company Portal to update device settings, such as updating the OS, enabling secure boot, or setting a compliant lock screen PIN.
Contact IT Support for Device Re-enrollment
If the device continues to fail health checks despite removing unverified apps, a fresh enrollment process guided by your IT department is necessary.
Use WPS Office for Your Mobile Productivity Needs
While resolving Microsoft Intune access blocks for your corporate apps, you may need a reliable tool for viewing and editing personal documents. WPS Office is a powerful, free alternative that offers seamless compatibility with Microsoft Office formats directly on your Android device.
Frequently Asked Questions
Why does Intune say my new Samsung phone is not healthy?
Intune flags a device as unhealthy when it fails to meet the organization's security policies. On Android devices, this is commonly triggered by sideloaded apps (APKs), unlocked bootloaders, rooted software, or missing security settings like an active lock screen PIN.
Can I bypass the Intune device not healthy error?
No, you cannot bypass conditional access policies set by your company. You must resolve the specific compliance issue listed in the Intune Company Portal app or contact your IT administrator to regain access to corporate applications.
Will a factory reset fix the device health issue?
A factory reset can resolve the issue if the unhealthy status was caused by lingering modified software or incorrect system configurations transferred during a phone migration. It is highly recommended to consult your internal IT department before resetting your device.
