Fix Unusual Signing Activity in Word on Windows

If your workflow is blocked, confirm the account and app context, then follow the ordered fixes below.

Problem Description: Unusual Signing Activity

I received two emails from Microsoft informing me of an unusual signing activity. The first one is as follows.: 1. Country/region: USA; IP address: **[Moderator Note: Personal Info Removed]** 1. Country/region: Brazil;IP address: **[Moderator Note: Personal Info Removed]** None of these signing attempts came from me. Therefore, I changed my password and implemented a two-step verification set up. I have two questions: 1. Is there anything else that I should do? 1. Could you confirm whether or not my account was compromised? Thank you very much. **[Moderator Note: Personal Info Removed]** *Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.*

Quick Answer for Suspicious Login Issues Quick Fix

Hi [Jean-Louis Hippolyte](https://learn.microsoft.com/en-us/users/na/?userid=eff36cf4-b30f-4d86-b5d8-4ae851447305), I haven't received any updates since your message.

Likely Causes Behind Office Failure Patterns

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger suspicious login issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Installing Office on a New PC

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Has everything been resolved yet? --- Hi [Jean-Louis Hippolyte](https://learn.microsoft.com/en-us/users/na/?userid=eff36cf4-b30f-4...

Alternative Solutions for Fallback Options for Suspicious Login Issues

1. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

2. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Editing Files in WPS During Suspicious Login Issues

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Smooth Office Device Transfers

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Review connected devices and sign-in activity regularly.

FAQs About Suspicious Login Issues Help Topics

Can WPS Office fix this suspicious login issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.