The Surface Pro is a versatile device favoured by casuals and professionals alike, an innovative blend of a laptop and a tablet. However, users raise concerns about a critical issue; the Surface Pro not turning on after update, disrupting their workflow. So, what causes this problem and how can you fix it? In this step-by-step guide, I’ll walk you through effective solutions ranging from basic fixes to advanced solutions for when your Surface Pro won’t turn on to help you get back to your work without further delay.
Basic Checks
When I’m trying to get my work done and my Surface Pro 7 won’t power on, it’s incredibly frustrating and becomes a major obstacle. I’ll help you figure out how to fix it, but before diving into more complicated solutions, I’ll start with a few simple checks to rule out basic issues. For me, the issue turned out to be pretty simple and checking the power connection resolved it for me, allowing me to continue my work on WPS Office. If it turns out to be something minor just like the Surface Pro battery issue, you can fix it quickly. If not, you should move on to more advanced troubleshooting
Check Power Connection: The first thing I do is check the connection of my power cable to your device. Making sure the charging cable is not loose and the power outlet is functioning properly, as these small yet crucial details are often easily overlooked and can be the underlying cause of your issue.
Inspect Charging Light: If your power connection is secure and working, check the charging indicator light. I found that if the light isn’t on, the charger or port might be faulty and might need to be repaired.
Disconnect Accessories: Once you’ve ruled out power and charger issues, test for possible interference by unplugging all connected peripherals. Sometimes, accessories can prevent the device from powering on properly. This proved to be an effective Surface Pro 9 black screen fix for me.
Perform a Hard Reset
After ruling out any fundamental issues using basic checks, you can move on to trying to perform a hard reset. Sometimes when the fundamental fixes don’t work, a hard reset can prove very useful and may revive your device. When my Surface Pro continued to act up despite all the basic fixes, a hard reset usually did the trick, bringing it back to life and letting me get straight back to work on WPS Office. I'll guide you through every step you need to perform a hard reset and get your Surface Pro working again.
Advanced Troubleshooting
When my Surface Pro still refuses to turn on even after a hard reset, I turn to more advanced troubleshooting steps, holding on to the hope of getting back to work on WPS Office without further delay. If the issue still persists for you after the previously mentioned fixes, you can try the following fixes. I’ll walk you through some effective troubleshooting solutions that resolve the issue whenever I encounter it.
Disable Hibernation:
The first thing you should do is disable hibernation on your device. You can connect your laptop to an external monitor and disable hibernation on your device, which can sometimes be the underlying cause behind power issues. I’ll highlight the steps you need to take to disable hibernation and fix your problem:
Step 1: The first thing you need to do is click on the Search bar located on the Windows taskbar on the very bottom of your screen.
Step 2: Then you need to open Command Prompt as administrator on your device. Type out “cmd” in the search bar and select “Run as Administrator”.
Step 3: In the Command Prompt Window, type “powercfg /h off” and press “Enter”. This command will disable hibernation on your device, preventing the device from staying in a low-power state.
Once you complete this step, hibernation will be disabled on your device. If your system was stuck in a low-power state due to hibernation, this could have been preventing it from powering on properly. Turning off hibernation often resolves such power-related issues and helps bring my device back to normal operation.
Check for Firmware Updates:
Another crucial step is ensuring your device’s firmware is fully up to date, as outdated firmware can often trigger persistent power issues, preventing your device from turning on properly. I always check my device for new firmware updates whenever I face the black screen issue, making sure my firmware is always up to date. Here are the steps you need to follow to do the same:
Step 1: Firstly, press “Windows” + “I” to open settings on your Surface Pro, and navigate to the “Windows Update” section.
Step 2: When you’re on the Windows Update Settings, press on “Check for updates” to start checking process.
Your system will now check for updates and begin downloading any pending ones. If outdated firmware was the cause of the issue, this should help resolve it. This step always proved effective for me when I faced problems caused by my firmware.
Battery Driver Reinstallation:
A common root cause of power issues can be faulty or outdated drivers. In my experience, reinstalling the system drivers often resolves the problem. This quick fix has worked for me several times before and could work just as well for you. I’ll walk you through the entire process step-by-step so you can restore your device as soon as possible and get back to work.
Step 1: To reinstall your battery drivers, start by typing out “Device Manager” in your search bar and open it.
Step 2: In the Device Manager Window, look for “Batteries” and select it to reveal the battery drivers.
Step 3: Right click your battery adapter and press “Uninstall Driver”, this will delete the drivers from your device so you can begin reinstalling them.
Once the drivers are uninstalled, you can go ahead and restart your device. This will automatically start the reinstallation process for the necessary drivers. If the underlying issue was related to corrupted or outdated battery drivers, this step should help restore your device back to health and resolve the issue effectively.
Stay Productive with WPS
When my Surface Pro is not turning on, it is a big interruption to my work. However, I don’t let these issues affect my work by using tools like WPS Office to continue my work on other devices. WPS Office’s cloud syncing features allow me to sync my work across multiple devices, allowing me to keep working regardless of any disruptions on one device.Its lightweight design ensures smooth, efficient performance even on smartphones and lower-end laptops, while the offline mode keeps me productive even without a Wi-Fi connection. Here are some standout features of WPS Office that have significantly improved my workflow.
Highlights:
WPS Office offers a powerful productivity suite, equipping me with all the essential tools to work efficiently. Its smart AI features help streamline my workflow by handling repetitive and time-consuming tasks with ease. If you're looking for a reliable, AI-powered solution to boost productivity without compromising usability, WPS Office is an excellent choice.
Comparison Table Summary
Basic checks like power connection and charger verification usually resolves the issue and is highly effective. If the device still remains unresponsive, performing a hard reset usually revives it with great success. For more persistent problems, updating the firmware, reinstalling the drivers, or disabling hibernation can help, but these advanced steps may not be as effective depending on the underlying cause of the issue. Performing these steps, I’ve revived my unresponsive Surface Pro countless times, and following them step by step can likely do the same for you.
Issue |
Solution |
Effectiveness |
|---|---|---|
Power Connection |
Check Charger and Outlet |
High |
Unresponsiveness |
Hard Reset |
High |
Firmware |
Update Firmware |
Medium |
Battery Driver |
Driver Reinstallation |
Medium |
Hibernation-Related |
Disabling Hibernation |
Medium |
FAQs
Q1: What should I do if my Surface Pro doesn’t turn on at all?
You should start with basic checks: ensure that the charger is working, the outlet is functional, and all accessories are disconnected. If the device still remains unresponsive, you can perform a hard reset.
Q2: Can firmware updates prevent power issues?
Yes, keeping your Surface Pro’s firmware up to date can resolve many known power-related issues and improve system stability.
Q3: How does disabling hibernation help?
When you disable hibernation, it can prevent the device from getting stuck in a low-power state which is sometimes the underlying cause of power issues.
Q4: Can I continue working if my Surface Pro is down?
Absolutely. You can use WPS Office on another device to access your documents via the cloud sync feature and maintain your productivity.
