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Fix Copilot Pro 'Something Went Wrong' Rewriting Word Document on Mac
Question details
The user needs to resolve an issue where Copilot Pro displays a 'Something went wrong' error while attempting to rewrite a document in Word for Mac, despite a working internet connection and active subscription.
- Product
- Microsoft Word for Mac, Copilot Pro
- Device & OS
- Mac
- Scenario
- Attempting to rewrite text or documents using Copilot Pro AI features.
- Observed behavior
- Copilot starts the rewriting process but fails midway, displaying a 'Something went wrong' error message.
Ensure your Mac has a stable internet connection and that your Copilot Pro subscription is actively tied to your primary Microsoft account before proceeding with the troubleshooting steps.
Update Microsoft 365 License and Verify Account
Refresh your license activation and remove conflicting accounts to resolve Copilot authentication errors.
Copilot Pro requires a strict connection to the specific personal Microsoft account holding the active subscription. Having secondary work or school accounts signed in can cause authentication conflicts, resulting in rewriting failures.
In Microsoft Word, go to the top menu, select File, then click on Account and choose the Update License option.
Sign in using the personal Microsoft account that is specifically associated with your Copilot Pro subscription.
Check your connected accounts and sign out of any conflicting work or school accounts that might interfere with the Copilot license verification.
Completely quit and restart Microsoft Word to apply the new license status and test the rewriting feature.
Install Updates and Clear Word Cache
Outdated software versions or corrupted cache files can interrupt Copilot's connection to AI servers.
Experience Seamless AI Rewriting with WPS Office
Tired of Copilot Pro errors interrupting your workflow? WPS Office offers a lightweight, highly compatible alternative to Microsoft Word, featuring powerful built-in WPS AI to help you rewrite, summarize, and generate documents effortlessly.
- 1. Install WPS Office for Mac: Download and install the free WPS Office suite on your Mac.
- 2. Open Your Document: Launch WPS Writer and open your existing Word document.
- 3. Activate WPS AI: Highlight the text you want to rewrite, click the WPS AI icon, and select the rewrite option to instantly generate new content.
Frequently Asked Questions
Why does Copilot Pro say 'Something went wrong' on my Mac?
This error usually occurs due to account licensing conflicts, an outdated version of Word, or corrupted application cache files disrupting the connection to Microsoft's Copilot servers.
Can conflicting Microsoft accounts break Copilot Pro?
Yes. If you are signed in with a work or school account alongside the personal account holding your Copilot Pro subscription, Word may struggle to verify the correct AI license.
Where is the Microsoft Word cache located on a Mac?
The application cache for Microsoft Word on macOS is typically found in the ~/Library/Caches directory. Clearing this folder can often resolve temporary application glitches and connection errors.
Does Copilot Pro require the latest version of Word for Mac?
Yes, Microsoft frequently updates AI features and server protocols. You must keep your Microsoft 365 apps updated via Help > Check for Updates to ensure full Copilot functionality.
