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How to Fix OneDrive Reset Failed and Files Not Syncing
Question details
The user needs to fix an issue where OneDrive fails to reset and completely stops synchronizing files.
- Product
- OneDrive
- Device & OS
- not provided
- Scenario
- Attempting to troubleshoot a file synchronization failure by resetting the OneDrive application.
- Observed behavior
- OneDrive displays a 'Couldn't reset. Something went wrong' error message, and files fail to sync even after closing all applications and restarting the computer.
Ensure you have a stable internet connection and verify your Microsoft account login credentials, as you will need them to sign back into your account.
Pause and Resume OneDrive Synchronization
A quick pause and resume can often jumpstart a stuck synchronization process without the need to clear any caches or sign out.
Click the OneDrive cloud icon located in your computer's system tray or menu bar.
Click the Help & Settings gear icon and select 'Pause syncing'. Choose a short duration, such as 2 hours.
Wait a few moments, click the OneDrive icon again, and select 'Resume syncing' to force the application to check for pending file uploads.
Unlink OneDrive, Clear Cache, and Relink Account
If pausing does not work and the reset command fails, manually unlinking your account and clearing the cache forces OneDrive to rebuild its synchronization state from scratch.
Experience Seamless File Syncing with WPS Office
If you are tired of dealing with persistent Microsoft OneDrive sync errors, consider switching to WPS Office. It is a free, lightweight alternative that comes with its own reliable WPS Cloud for effortless document synchronization and backup.
- 1. Install WPS Office: Download and install the free WPS Office suite on your computer.
- 2. Sign in to WPS Cloud: Create a free account or sign in to activate your dedicated WPS Cloud storage space.
- 3. Save and auto-sync: Save your documents directly to WPS Cloud to ensure they automatically synchronize across all your devices without the hassle of third-party sync clients.
Frequently Asked Questions
Will unlinking OneDrive and clearing the cache delete my files?
No. Unlinking your account and clearing the cache only resets the connection on your local computer. All files stored in the OneDrive cloud are completely safe and will not be deleted.
Why does OneDrive say 'Couldn't reset'?
This error usually occurs when the OneDrive application cache is heavily corrupted, or a conflicting background process is preventing the application from executing the automated reset command.
How long does it take for files to sync after relinking my account?
The synchronization time depends on your internet speed and the total volume of your files. OneDrive will recreate a new cache and re-index your files, which may take anywhere from a few minutes to several hours.
