'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix Missing Copilot Pro Button in Microsoft Office on Mac
Question details
The user is unable to find the Copilot Pro button in Microsoft Office applications on their Mac device.
- Product
- Microsoft Office for Mac
- Device & OS
- Mac
- Scenario
- Attempting to use Copilot Pro features within Microsoft Office applications on a Mac after purchasing a personal Copilot Pro license.
- Observed behavior
- The Copilot button is missing from the Office app ribbon because the application is signed in with a school or work account rather than the personal account used for the purchase.
Ensure you have an active Copilot Pro subscription linked to your personal Microsoft account and that your Office applications for Mac are updated to the latest version.
Sign in with the correct personal Microsoft account
Resolve account conflicts by switching your Office login from a work or school account to the personal account that holds the Copilot Pro license.
Microsoft Office handles licenses based on the currently signed-in account. If you purchased Copilot Pro with a personal account but your Word or Excel app is logged into a school or work account, the Copilot features will not load.
Launch any Microsoft Office application on your Mac, such as Microsoft Word or Excel.
Click on your profile picture or the account name located in the top-left or top-right corner of the application window.
Select the option to sign out of the school or work account that is currently active.
Click 'Sign In' and enter the credentials for the personal Microsoft account associated with your Copilot Pro subscription.
Completely close the Office application and reopen it to allow the new license to sync and the Copilot button to appear on the ribbon.
Update Microsoft Office applications on Mac
Ensure your Office applications are up to date, as older versions may lack support for Copilot Pro integration.
Try WPS Office for a Built-in AI Experience
If you are facing continuous licensing, subscription, and account conflicts with Microsoft Office, consider switching to WPS Office. It provides a lightweight, highly compatible free alternative with seamlessly integrated AI tools.
- 1. Download WPS Office: Visit the official WPS website to download and install the free WPS Office suite for Mac.
- 2. Open your documents: Launch WPS Office and open your existing Microsoft Word, Excel, or PowerPoint files with zero formatting loss.
- 3. Activate WPS AI: Click the WPS AI button on the top ribbon to instantly start generating text, summarizing data, or chatting with your document.
Frequently Asked Questions
Can I use my personal Copilot Pro license while signed into a school Office account?
No, Copilot Pro licenses are strictly tied to your personal Microsoft account. You must be signed in with that specific personal account to access Copilot features inside Office apps.
Why is the Copilot button still missing after signing in with the correct account?
If you have signed in with the correct account, your Office apps might be outdated. Go to the Help menu and select 'Check for Updates' to ensure you are on the latest version. Always restart the application after updating.
Does Copilot Pro work on all Office applications on Mac?
Copilot Pro is integrated into Word, Excel, PowerPoint, Outlook, and OneNote on Mac, provided you also have a Microsoft 365 Personal or Family subscription linked to the same account.
