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Fix OneDrive Cannot Upload Photos and Videos to a Shared Folder
Question details
The user is unable to upload specific photos and videos to a family-shared OneDrive folder due to a location or permission error, despite other files uploading successfully.
- Product
- Microsoft OneDrive
- Device & OS
- Android
- Scenario
- Uploading local photos and videos to a shared family folder on OneDrive.
- Observed behavior
- Specific media files fail to upload with an error stating the location no longer exists or permission is unavailable, while other files from the same device upload successfully.
Verify that your internet connection is stable and ensure that the owner of the shared folder has not recently revoked your edit permissions or deleted the folder.
Test Uploading via the OneDrive Website
Determine if the upload error is caused by a glitch in the OneDrive Android app by attempting the upload through the web interface.
Often, app cache issues or local synchronization errors on Android devices can prevent specific files from uploading. Testing on the web helps isolate the problem.
Open your mobile or desktop web browser and navigate to onedrive.live.com.
Sign in using the Microsoft account associated with the family-shared folder.
Navigate to the shared folder and manually upload the photos and videos that previously failed.
Create a New Folder to Isolate Permission Issues
Check if the problem is specific to the shared folder's permissions or if it affects your entire OneDrive account.
Use WPS Office for Seamless Cloud File Management
If you are experiencing continuous sync or permission issues with Microsoft ecosystem tools, consider switching to WPS Office. It provides a lightweight, free alternative with seamless cloud integration, making it easy to save, share, and collaborate on files across devices without permission glitches.
- 1. Download WPS Office: Visit the official WPS website or your device's app store to download and install the free application.
- 2. Sign In to WPS Cloud: Create or log into your WPS account to activate your free cloud storage space.
- 3. Share and Collaborate: Upload your documents and media to WPS Cloud, and easily generate sharing links with customizable permissions for your family or team.
Frequently Asked Questions
Why does OneDrive say 'location no longer exists' for a shared folder?
This error usually occurs if the owner of the shared folder has moved, renamed, or deleted the folder, or if your specific access link has expired. You may need to ask the owner to send a new sharing link.
How do I fix OneDrive upload permissions on Android?
Ensure the OneDrive app has the correct storage permissions enabled. Go to your Android device Settings > Apps > OneDrive > Permissions, and make sure it is allowed to access Photos and Videos.
Why do some photos upload successfully while others fail in the same folder?
This can happen if specific media files are corrupted, in an unsupported format, or if background syncing was interrupted due to battery optimization settings. Retrying the upload manually or clearing the app cache often resolves this.
