OneDrive File Issues

Fix OneDrive Folder Names Displaying Incorrectly in Acrobat Mobile

Adam Davis Oct 19, 2026 868 views

Question details

Users encounter garbled or incomplete folder names displaying as numbers or symbols when attempting to save a file to OneDrive using Adobe Acrobat mobile.

How to Fix OneDrive Folder Names Displaying Incorrectly in Acrobat Mobile

Product: Adobe Acrobat Reader Mobile
Device & OS: Android
Scenario: Saving a copy of a PDF document to a connected Microsoft OneDrive account.
Observed behavior: OneDrive folder names do not display their full names in the selection menu, making navigation difficult. The correct name only appears in the breadcrumb path after opening the folder.

Before you start

Ensure your Android device has a stable internet connection and that you remember your Microsoft OneDrive login credentials, as you may need to sign back in.

Solution 1Recommended

Update the Adobe Acrobat App

Updating to the latest version of Acrobat resolves the display bug, as Adobe released a fix for this OneDrive folder name issue in a recent update.

Adobe has acknowledged and patched this bug in the recent updates of the Acrobat Android app. Installing the newest version will restore normal folder name visibility when saving files.

Open the Google Play Store

Navigate to the home screen or app drawer on your Android device and open the Google Play Store application.

Search for Adobe Acrobat

Type 'Adobe Acrobat Reader' into the search bar and select the official app from the search results.

Update the Application

Tap the 'Update' button if it is available. If the button says 'Open', your device is already running the latest version.

Restart Your Device

Once the update is successfully installed, restart your phone and attempt to use the 'Save a Copy' feature again.

Update Successful: After updating, OneDrive folder names will display fully and correctly in the save menu without appearing as symbols.

Solution 2

Remove and Re-add Your OneDrive Account

Relinking your OneDrive storage can refresh the connection and fix residual display glitches in the folder directory.

Manage and Save PDFs to OneDrive Seamlessly with WPS Office

Avoid folder display glitches by using WPS Office to view, edit, and save your PDF documents directly to your OneDrive account. WPS provides robust, bug-free cloud integration for seamless file management on mobile devices.

1. Add Your OneDrive Account: Open WPS Office on your mobile device, navigate to the 'Cloud' or 'Open' tab, and select 'Add Cloud Storage' to sign in to Microsoft OneDrive.
2. Open Your PDF: Browse your local files or cloud storage to open the desired PDF document within the WPS Office viewer.
3. Save to OneDrive: Tap the 'Tools' menu, select 'Save As', and choose your connected OneDrive account as the destination.
4. Select Destination Folder: Browse through your correctly displayed OneDrive folders, select the appropriate location, and tap 'Save'.

Direct, stable integration with Microsoft OneDrive and other cloud drivesBuilt-in powerful PDF reader and editor toolsFully compatible with standard PDFs and Microsoft Office file formatsLightweight mobile application with an intuitive interface

microsoft office alternative - wps office

Frequently Asked Questions

Why do my OneDrive folders look like numbers and symbols in Acrobat?

This was a known visual display bug in earlier versions of the Adobe Acrobat mobile app on Android. The app struggled to correctly render the full folder names from the OneDrive API during the 'Save a Copy' process.

Does this Acrobat issue change my actual folder names on Microsoft OneDrive?

No, the issue is strictly a visual bug within the Acrobat application itself. Your actual folder names and files stored on Microsoft OneDrive remain perfectly intact and unaltered.

How do I check my current Acrobat app version on Android?

Open the Adobe Acrobat app, tap your profile icon in the top corner of the screen, and select 'About Adobe Acrobat'. The app version number currently installed on your device will be displayed.

Document & File Issues