OneDrive File Issues

Fix OneDrive Memories Emails Stopped Arriving

Maira Mehtab Sep 20, 2026 869 views

Question details

Users are no longer receiving the 'Your memories from this day' notification emails from OneDrive Photos, despite having an active subscription and keeping notification settings enabled.

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Waiting for the daily automated photo memory emails from OneDrive.
Observed behavior: The memory notification emails have unexpectedly stopped being delivered to the user's inbox, even though the feature remains toggled on in the account settings.

Before you start

Log into your Microsoft account on the web to verify that your Microsoft 365 subscription is still active and check your email's spam or junk folders to ensure the memory notifications aren't being filtered out.

Solution 1Recommended

Verify Notification Settings and Contact Support

Use this solution to confirm your account configuration is correct and officially report the backend service interruption to Microsoft.

Since the issue persists while settings are enabled, it is highly likely a backend issue with the OneDrive notification service itself. Reporting the exact date the emails stopped helps the support team isolate the server-side glitch.

Check OneDrive Notifications

Log into OneDrive on the web, click the Settings (gear icon) in the top right corner, select 'Options', and go to 'Notifications'. Ensure the checkbox for 'On this day memories are available' is selected.

Identify the Date of Last Email

Search your email inbox for past 'Your memories from this day' emails and note the exact date of the last received message (e.g., November 12 or November 15).

Contact OneDrive Support

Click the Help icon (question mark) in the OneDrive web interface, select 'Contact Support', and submit a ticket detailing that the memory emails stopped arriving after the date you identified.

Service Outages: If multiple users are experiencing this issue simultaneously, it may take Microsoft a few days to deploy a fix to their notification servers.

Solution 2

Check Microsoft Service Health Status

Determine if there is a broader service problem affecting multiple OneDrive users.

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Frequently Asked Questions

Why did my OneDrive memory emails suddenly stop?

This usually happens due to a server-side glitch in Microsoft's notification system. If your account settings haven't changed and your Microsoft 365 subscription is active, the issue lies with the automated email delivery system.

Where do I enable or disable OneDrive Memories notifications?

Log into OneDrive on the web, click the Settings gear icon, select 'Options', navigate to the 'Notifications' tab, and check or uncheck the 'On this day memories are available' box.

Can I view my OneDrive memories if the email doesn't arrive?

Yes. You can still view your memories by opening the OneDrive mobile app or website, navigating to the 'Photos' section, and viewing the 'For you' or 'On this day' gallery block.

Document & File Issues