OneDrive File Issues

Fix OneDrive Not Uploading iPad Screen Recordings

Maira Mehtab Sep 21, 2026 868 views

Question details

The user is unable to get the OneDrive app to detect or automatically upload screen recordings saved in the iPadOS Photos app.

Product: Microsoft OneDrive
Device & OS: iPadOS
Scenario: Trying to back up or sync iPad screen recordings to cloud storage via the OneDrive Camera Upload feature.
Observed behavior: OneDrive successfully detects and uploads other videos and iPhone screen recordings, but completely ignores iPad screen recordings.

Before you start

Ensure that your iPad has a stable internet connection, you are running the latest version of iPadOS, and your OneDrive account has sufficient storage space available for video uploads.

Solution 1Recommended

Reset OneDrive and Verify Camera Upload Settings

Resetting the OneDrive application clears cached data and temporary glitches that prevent the Camera Upload feature from detecting new files.

OneDrive's Camera Upload feature can sometimes hang or fail to index new media types properly. Performing a built-in reset forces the app to re-evaluate your iOS photo library.

Update the OneDrive App

Open the App Store on your iPad, search for Microsoft OneDrive, and tap 'Update' if a newer version is available.

Verify Camera Upload is Enabled

Launch OneDrive, tap your profile icon, navigate to 'Settings', and ensure the 'Camera Upload' toggle is turned on.

Reset the App

Open the native iPad 'Settings' app, scroll down the left pane to find 'OneDrive', and toggle the switch to 'Clear Account Settings' or reset the app.

Test with a New Recording

Open OneDrive and sign back in. Take a brand-new screen recording on your iPad to test the sync, as OneDrive is known to inconsistently handle older recordings once the sync queue is broken.

Solution 2

Use an iPhone to Force iCloud to OneDrive Sync

If the iPad app continues to fail, forcing the sync through an iPhone connected to the same iCloud account provides a reliable device-specific workaround.

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Frequently Asked Questions

Why does OneDrive upload my iPhone screen recordings but ignore my iPad screen recordings?

This is typically caused by a caching error within the iPad version of the OneDrive app or differing background app refresh policies in iPadOS. Resetting the app from the iPad Settings often forces it to recognize the ignored file types.

Will resetting the OneDrive app delete my saved cloud files?

No. Resetting the OneDrive app via the iPad Settings only clears your local login data, cache, and app preferences. All files previously uploaded to OneDrive remain safe in the cloud.

How can I upload older iPad screen recordings if Camera Upload ignores them?

Because the automatic Camera Upload feature frequently ignores older files to save bandwidth, you can upload them manually. Open the OneDrive app, tap the '+' (Plus) icon, select 'Upload', and choose the specific older recordings directly from your Photos app.

Document & File Issues