SharePoint Document Issues

Fix SharePoint 2016 Central Administration Not Showing Site Collection Details

Natalie Taylor Oct 10, 2026 869 views

Question details

The user is unable to view site collection information or administrator details within the SharePoint Server 2016 Central Administration interface.

How to Fix SharePoint 2016 Central Administration Not Showing Site Collection Details

Product: SharePoint Server 2016
Device & OS: not provided
Scenario: An administrator is attempting to manage or view details for specific site collections in the SharePoint Central Administration panel.
Observed behavior: The SharePoint Central Administration page fails to display the expected site collection details and administrator information for selected site collections.

Before you start

Verify whether your environment is SharePoint Server 2016 (on-premises) or SharePoint Online, as the administration interfaces and troubleshooting procedures differ significantly between the two.

Solution 1Recommended

Seek Support in the Official Microsoft Q&A Community

Because this is a server-side bug or configuration issue specific to SharePoint 2016, escalating to Microsoft's official support community is the most effective approach.

SharePoint Server 2016 Central Administration display bugs often require specific farm-level diagnostics, patch verification, or Microsoft-level troubleshooting.

Gather farm information

Identify and note down your exact SharePoint Server 2016 farm version and recent patch/update levels before posting.

Visit the Microsoft Learn Community

Navigate to the official Microsoft Learn Q&A platform (https://learn.microsoft.com/en-us/answers/).

Use the correct tags

When creating your question, use the tag 'office-sp-server' to ensure it reaches the correct SharePoint Server community experts.

Provide clear details

Describe that Central Administration is not showing site collection administrators, and explicitly state that it is an on-premises 2016 environment rather than SharePoint Online.

Seek Support in the Official Microsoft Q&A Community

SharePoint Online Distinction: If you discover you are actually using SharePoint Online, you must state that in your support request, as the troubleshooting process for the SharePoint Admin Center is entirely different.

Solution 2

Clear the SharePoint Configuration Cache

A corrupted configuration cache on the SharePoint server can sometimes cause Central Administration to display incomplete or blank data.

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Frequently Asked Questions

Why are site collection details blank in SharePoint 2016 Central Administration?

This issue is typically caused by a corrupted SharePoint configuration cache, insufficient administrative permissions on the database level, or a known bug that requires installing the latest SharePoint 2016 Cumulative Update (CU).

How do I find my SharePoint Server 2016 farm version?

You can find your farm version by opening SharePoint Central Administration, navigating to 'System Settings', and selecting 'Manage servers in this farm'. The version number will be listed next to the Configuration database version.

What is the difference between SharePoint Server and SharePoint Online regarding administration?

SharePoint Server is hosted on-premises on your own servers and managed via Central Administration. SharePoint Online is a cloud-based service hosted by Microsoft, managed via the web-based SharePoint admin center in Microsoft 365, meaning you do not manage the underlying servers.

Document & File Issues