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Fix Microsoft Solitaire Premium Showing Ads After Purchase
Question details
User is experiencing advertisements in Microsoft Solitaire despite having an active 12-month Premium subscription.
- Product
- Microsoft Solitaire
- Device & OS
- not provided
- Scenario
- Playing Microsoft Solitaire after purchasing a Premium subscription to remove ads.
- Observed behavior
- Advertisements continue to be displayed in the game even though the Premium subscription is currently active.
Ensure you are logged into the Microsoft account that was used to purchase the Premium subscription, and verify that you have a stable internet connection to allow the game to sync your purchase status.
Verify Account Sync and Contact Microsoft Gaming Support
Since this is a gaming and billing issue rather than a Microsoft 365 problem, you need to ensure proper account login and reach out to the dedicated gaming support team.
Microsoft Solitaire Collection subscriptions are managed through Xbox and Microsoft Casual Games services, entirely separate from Microsoft 365 or Office subscriptions.
Open the Microsoft Solitaire Collection app and check your profile in the top-right corner to ensure you are signed in with the exact account used to purchase the subscription.
Log in to account.microsoft.com in your web browser, navigate to 'Services & subscriptions', and confirm that your Microsoft Solitaire Premium subscription is active.
If the subscription is active but ads still appear, visit the Microsoft Casual Games community forum or submit a ticket through the Microsoft Support portal specifically for gaming and billing.
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Frequently Asked Questions
Why does Microsoft Solitaire still show ads after I bought Premium?
This usually happens if the app hasn't fully synced with the Microsoft Store servers, or if you are accidentally logged into a different Microsoft account than the one used to make the purchase.
How do I force Microsoft Solitaire to restore my Premium purchase?
Open the Microsoft Store app, click on 'Library', and ensure the game is fully updated. Then, open the Microsoft Solitaire Collection, sign out of your profile, and sign back in to force the app to refresh your subscription status.
Can Microsoft 365 support help with Microsoft Solitaire subscription issues?
No, Microsoft 365 (formerly Office 365) support only handles productivity software. Solitaire is part of Microsoft Casual Games, so you must contact Xbox or Microsoft Gaming support for any billing and ad-related issues.
