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Fix SharePoint Mobile App Not Opening Highlighted Content Videos
Question details
Users are unable to open or play videos from a SharePoint document library when tapping them via the Highlighted Content web part in the mobile app.
- Product
- SharePoint Mobile App
- Device & OS
- iOS / Android
- Scenario
- Attempting to play a video displayed in the Highlighted Content web part using the SharePoint iOS or Android application.
- Observed behavior
- Tapping the video thumbnail does nothing in the mobile app, though the video opens perfectly in desktop and mobile web browsers.
Verify that your SharePoint mobile app is updated to the latest version and test if the video plays correctly when accessed via a mobile web browser.
Workaround: Open Video Directly from the Document Library
Use this temporary workaround to access your videos while waiting for a permanent backend fix from Microsoft.
Since the Highlighted Content web part is failing to trigger playback, you can bypass it by accessing the source document library directly within the mobile app.
Open the SharePoint mobile app and scroll down to the Highlighted Content web part where the video is displayed.
Tap the 'Show All' button usually located at the top right of the web part section.
Navigate to the actual document library hosting the files, locate your specific video, and tap to open it normally.
Primary Fix: Escalate to Microsoft 365 Support
Because this involves app compatibility and server-side backend issues, a Microsoft 365 administrator must open a support ticket.
Boost Productivity with WPS Office
While waiting for Microsoft backend issues to be resolved, streamline your team's document management with WPS Office. It provides a lightweight, fast, and completely free alternative for handling your everyday spreadsheets, presentations, and documents.
- 1. Download the App: Navigate to the official WPS website or your mobile device's app store to download WPS Office.
- 2. Install and Launch: Follow the straightforward installation instructions and open the application.
- 3. Open Your Files: Directly open your existing .docx, .xlsx, or .pptx files to enjoy seamless compatibility and formatting retention.
Frequently Asked Questions
Why do Highlighted Content videos play in my mobile browser but not the app?
This happens due to a known bug or rendering limitation within the SharePoint mobile app's native interface. Web browsers handle the web part's code differently, which allows the video to play.
Can standard users fix the SharePoint mobile video issue themselves?
No, standard users cannot implement a permanent fix because it stems from a backend server or app update issue. However, they can bypass it by opening the video straight from the Document Library using the 'Show All' option.
Will reinstalling the SharePoint mobile app fix the Highlighted Content error?
Typically, no. Since the error persists across different devices and app versions, reinstalling usually does not resolve it. A Microsoft backend investigation is required.
