SharePoint Document Issues

How to Fix SharePoint Stream Folder Web Part Not Finding Videos

Steve K Sep 25, 2026 869 views

Question details

The user needs to display videos from a specific folder using the SharePoint Stream web part, but the folder option returns an error or cannot find the videos.

How to Fix SharePoint Stream Folder Web Part Not Finding Videos

Product: Microsoft SharePoint
Device & OS: not provided
Scenario: Embedding a folder of videos on a SharePoint site page using the Stream web part.
Observed behavior: The Stream web part successfully loads single videos and playlists, but fails to recognize or display videos when a folder source is selected, even if the folder contains video files.

Before you start

Ensure you have Edit permissions for the SharePoint site and the document library where the video folder is located.

Solution 1Recommended

Remove Spaces from Document Library and Folder Names

Rename your folders and libraries to eliminate spaces, which often resolves URL encoding bugs that prevent the Stream web part from reading the contents.

SharePoint sometimes struggles with URL encoding when passing folder paths to certain web parts. A space in a folder name (encoded as '%20') can cause the Stream web part to lose track of the directory and fail to load the videos.

Navigate to the Document Library

Open your SharePoint site and go to the Document Library where your video folder is stored.

Rename the Folder

Click the three dots (ellipsis) next to the folder containing your videos and select 'Rename'. Remove any spaces from the name (for example, change 'Training Videos' to 'TrainingVideos') and click 'Rename' to save.

Rename the Library (if applicable)

If your Document Library also contains spaces, go to the library settings, select 'List name, description and navigation', and remove the spaces from the library name.

Reconnect the Web Part

Return to your SharePoint site page, edit the page, and reconfigure the Stream web part to point to the newly renamed folder. Republish the page to verify the videos load.

Remove Spaces from Document Library and Folder Names

Update Embedded Links: SharePoint usually updates internal links automatically, but if you have manually shared direct URLs to this folder previously, you may need to provide users with the new link.

Solution 2

Capture the Error and Contact Microsoft Support

If removing spaces does not resolve the problem, the issue might be a backend defect requiring intervention from Microsoft Support.

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Frequently Asked Questions

Why does the Stream web part work for playlists but not folders?

Playlists and single videos are typically referenced by unique, direct IDs in SharePoint, which bypasses the folder path structure. Folder selections rely on the full path URL, making them vulnerable to URL encoding issues caused by spaces or special characters in the names.

Will renaming a SharePoint folder break existing links?

SharePoint has a feature that automatically updates internal links when a file or folder is renamed. However, if you have manually copied and pasted the old URL into external documents or emails, those specific static links will break and need to be updated.

What video formats are supported by SharePoint Stream?

Stream on SharePoint supports a wide range of standard video formats, including MP4, MOV, WMV, AVI, and MKV. If your folder contains unsupported file types, the Stream web part will not be able to display them.

Document & File Issues