SharePoint Document Issues

Fix SharePoint Notification Emails Showing Old Form Names

Bushra Parveen Sep 29, 2026 869 views

Question details

SharePoint notification emails continue to display outdated Microsoft Forms names and labels, even after the associated forms and folders have been renamed.

Fix SharePoint Notification Emails Showing Old Form Names

Product: Microsoft SharePoint
Device & OS: not provided
Scenario: Renaming a Microsoft Form that has file-upload questions linked to a SharePoint library.
Observed behavior: Automated notification emails retain the original form names and internal identifiers instead of reflecting the updated names shown in folders and links.

Before you start

Before escalating the issue, gather the exact dates the form was renamed and save sample notification emails that demonstrate the outdated names being used.

Solution 1Recommended

Submit a Support Request via Microsoft 365 Admin Center

Because the original file-upload questions retain internal metadata on the backend, a Microsoft 365 administrator must request a service-side investigation to refresh the identifiers.

This issue occurs because Microsoft Forms and SharePoint do not always sync renamed metadata seamlessly for automated notifications. Standard end-users cannot force this update manually.

Gather necessary documentation

Collect the Microsoft Form URL, the specific SharePoint site and library URLs, sample notification emails showing the old names, question identifiers, and the exact dates the changes were made.

Contact your IT Administrator

Reach out to your organization's IT department or designated Microsoft 365 administrator, providing them with all the details collected in the previous step.

Open a support request (Admin action)

The administrator must log into the Microsoft 365 admin center, navigate to 'Help and support', and open a new service request containing the provided URLs and email samples.

Submit a Support Request via Microsoft 365 Admin Center

End-User Limitation: End users do not have the necessary permissions to reset server-side metadata. Relying on an administrator to submit a ticket is the only official resolution path.

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Frequently Asked Questions

Why do SharePoint notification emails show old Microsoft Forms names?

When a Microsoft Form with file-upload questions is renamed, the original internal metadata and identifiers often remain unchanged on the backend servers, causing automated emails to pull the old data.

Can I manually update the notification email names myself?

Generally, no. If the names do not update automatically after renaming the form and folders, the issue requires a backend refresh initiated by a Microsoft 365 administrator through an official support ticket.

Will the old names affect where uploaded files are stored?

No, typically the uploaded files are still routed to the correct updated folders in your SharePoint library, even if the notification email displays the old form or question names.

Document & File Issues