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How to Fix Viva Engage Video Upload Errors

Maira Mehtab Sep 20, 2026 868 views

Question details

New users are encountering error messages when trying to upload videos to Microsoft Viva Engage.

Product: Microsoft Viva Engage
Device & OS: not provided
Scenario: Uploading multimedia content to community feeds as a new user.
Observed behavior: The video upload process fails, and the system generates an error message preventing the media from being posted.

Before you start

Before troubleshooting, ensure your video file meets the supported format requirements and check if your network connection is stable.

Solution 1Recommended

Collect Diagnostic Information for IT Support

Gathering specific details about the issue helps IT administrators and support teams identify and resolve the video upload problem faster.

Since Viva Engage issues are often tied to specific tenant configurations or user permissions, compiling accurate data is crucial before escalating the ticket.

Record the Error Message

Take a screenshot or write down the exact text of the error message displayed when the video upload fails.

Document File Details

Note the video file format (such as MP4 or MOV) and the exact file size you are attempting to upload.

Note Browser and User Details

List the browser name and version being used, along with the account email addresses of the affected new users.

Contact Tenant Admin

Provide all the collected information to your organization's Microsoft 365 IT administrator or directly to Microsoft support.

Solution 2

Consult the Microsoft Viva Tech Community

Since specific Viva Engage issues require specialized knowledge, the official community forum is the best place to find expert assistance.

Solution 3

Review Official Service Guidance

Check the official documentation to ensure your tenant is properly configured and there are no ongoing service limitations for Viva Engage.

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Frequently Asked Questions

What video formats are supported in Viva Engage?

Viva Engage generally supports standard video formats like MP4 and MOV. However, administrators can restrict certain file types via the underlying SharePoint or network settings.

Why do only new users face video upload errors in Viva Engage?

New users might lack the necessary permissions to upload media, or their Office 365 profiles might not be fully provisioned across connected services like SharePoint, which is where community files are stored.

Is there a file size limit for video uploads in Viva Engage?

Yes, file size limits are governed by your organization's SharePoint or Yammer network settings. While large files are usually supported, strict organizational policies or lack of storage space may cause upload errors.

Where are videos uploaded to Viva Engage actually stored?

Videos uploaded to Viva Engage communities that are connected to Microsoft 365 groups are stored in the associated SharePoint document library for that specific community.

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