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Fix Yammer Highlights Web Part Not Loading in SharePoint Online
Question details
The newer Yammer Highlights web part fails to load conversations on SharePoint Online pages.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Displaying Yammer community conversations on a SharePoint Online site using the modern Yammer Highlights web part.
- Observed behavior
- The web part displays the error message 'Conversations are not loading right now. Check back soon.' The content remains unavailable even after refreshing the page in both Microsoft Edge and Google Chrome.
Ensure you have Site Editor or Site Owner permissions in SharePoint Online so you can modify the page layout and apply alternative web part workarounds.
Use the Classic Yammer Web Part or Highlights View
Since the modern web part is experiencing a service-side bug, switching to the classic version or a different Yammer view acts as a reliable temporary workaround.
This is a known, reproducible service-side issue affecting the newer Yammer Highlights web part. Until Microsoft rolls out a permanent backend fix, you can maintain your page's functionality by utilizing older, stable web parts.
Navigate to the affected SharePoint Online page and click the 'Edit' button located in the top-right corner.
Click on the broken Yammer Highlights web part to select it, then click the trash can icon on the left toolbar to delete it.
Hover over the section where you want the feed, click the '+' icon to add a new web part, and search for 'Yammer'. Select either the 'Classic Yammer Highlights' web part or the standard 'Yammer' web part configured to the Highlights view.
Configure the new web part with your specific Yammer source, then click 'Republish' at the top right to make the workaround live for your users.
Escalate the Service-Side Issue to Microsoft Support
As this is a reproducible backend error on Microsoft's end, it needs to be escalated by tenant administrators for a permanent fix.
Maintain Document Productivity with WPS Office
While waiting for Microsoft to resolve SharePoint service-side issues, ensure your local document management and collaboration stay completely uninterrupted. WPS Office is a powerful, lightweight, and free alternative to Microsoft Office, offering an intuitive workspace to view, edit, and share files without relying on unstable web services.
- 1. Download the installer: Visit the official WPS website to download the free WPS Office suite for Windows, Mac, or Linux.
- 2. Install and launch: Run the downloaded installer file and open the application. You will be greeted with a streamlined, tabbed interface.
- 3. Open your files: Drag and drop your existing Microsoft Word, Excel, or PowerPoint files directly into WPS Office to continue working immediately.
Frequently Asked Questions
Why does the Yammer Highlights web part show 'Conversations are not loading right now'?
This specific error message typically indicates a reproducible service-side backend issue on Microsoft's servers, rather than a problem with your local internet connection or permissions.
Will clearing my browser cache fix the Yammer web part error?
No. Because this is a known backend issue that occurs across multiple modern browsers (including Google Chrome and Microsoft Edge), clearing your local browser cache or cookies will not restore the missing Yammer conversations.
Is there any way to display Yammer feeds while the modern web part is broken?
Yes, you can temporarily edit your SharePoint page and replace the broken web part with the 'Classic Yammer Highlights' web part or use the standard 'Yammer' web part configured to the Highlights view. Both of these alternatives are currently unaffected by the outage.
