'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix a SharePoint Site Page That Keeps Refreshing
Question details
Users need to stop a SharePoint home page from continuously refreshing so they can access the site properly.
- Product
- SharePoint (Microsoft 365)
- Device & OS
- not provided
- Scenario
- Colleagues are attempting to view a SharePoint home page where a Content Creator web part containing a Power BI link was recently added.
- Observed behavior
- The SharePoint site page automatically and repeatedly refreshes, affecting all users across multiple browsers like Firefox and Edge.
Before reaching out to support, confirm that the refresh loop occurs on multiple browsers (such as Edge and Firefox) and check if the issue is strictly isolated to the specific home page rather than the entire SharePoint environment.
Open a Service Request in the Microsoft 365 Admin Center
Because the refresh loop affects all users and is tied to a specific web part on the backend, a Microsoft 365 administrator must escalate the issue to support engineers.
When a recently added web part causes a continuous reload that affects the entire organization, local troubleshooting is often ineffective. Support engineers can investigate the site in the service background to identify and safely remove the corrupted web part.
Reach out to your organization's IT department or Microsoft 365 administrator to report that the SharePoint home page is stuck in a refresh loop for all users.
Have the administrator log into the Microsoft 365 Admin Center and go to Support, then select 'New service request'.
Include the affected SharePoint site URL, the exact page name, details about the Content Creator web part with the Power BI link, and specify that it was tested on both Firefox and Edge.
Verify Browser and Site Scope
Perform a quick diagnostic check to rule out local caching issues and confirm the exact boundaries of the problem.
Try WPS Office for Uninterrupted Document Workflows
While waiting for administrative support to fix your SharePoint site issues, ensure your daily productivity doesn't drop. WPS Office provides a lightweight, highly compatible suite to handle all your Word, Excel, and PowerPoint files locally and seamlessly.
Frequently Asked Questions
Why does my SharePoint page continuously refresh automatically?
A continuous refresh loop is often triggered by a faulty or conflicting web part. For example, a Content Creator web part containing a complex Power BI link may fail to initialize correctly, causing the page script to reload the site repeatedly in an attempt to render the content.
Can a browser issue cause a SharePoint page to keep reloading?
Yes, occasionally a corrupted browser cache or a conflicting browser extension can cause a page to reload. It is highly recommended to test the page in multiple browsers, such as Edge and Firefox, to determine if the issue is browser-specific or site-wide.
How can an administrator remove a broken web part if the page refreshes too fast?
If a page reloads before an administrator can click 'Edit', they can access the web part maintenance page by appending '?contents=1' to the end of the page URL. This opens a backend view where faulty web parts can be closed or deleted without loading the visual page.
