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How to Fix Broken 'On This Day' Thumbnails in OneDrive for iOS
Question details
The user is experiencing an issue where photo thumbnails fail to load and appear broken when opening 'On This Day' links via email in the OneDrive iOS app.
- Product
- OneDrive
- Device & OS
- iOS 17
- Scenario
- Opening an 'On This Day' email link that launches the OneDrive app to view memories.
- Observed behavior
- The OneDrive app launches correctly, but the photo thumbnails do not render and appear broken.
Ensure your device is connected to a stable Wi-Fi or cellular network, as poor connectivity can prevent image thumbnails from downloading and rendering properly.
Sign Out, Restart, and Sign Back In
Refreshing your account session in the OneDrive app clears local cache glitches and is the most effective way to resolve thumbnail rendering errors.
This issue is often caused by a temporary syncing glitch between the OneDrive servers and your iOS app's local cache. Signing out and logging back in forces the app to pull fresh thumbnail data.
Open the OneDrive app on your iOS device, tap your profile icon at the top left corner, navigate to Settings, tap on your account name, and select 'Sign Out'.
Swipe up from the bottom of your screen to open the iOS app switcher, then swipe up on the OneDrive app preview to close it completely.
Turn off your iPhone or iPad by holding the power button and volume button, then turn it back on to clear any lingering system cache.
Relaunch the OneDrive app and sign in with your Microsoft account credentials. Navigate back to the 'On This Day' section to verify the thumbnails load.
Update iOS and the OneDrive App
Keeping your operating system and app up to date ensures you have the latest bug fixes deployed by Microsoft.
Reinstall OneDrive and Report the Issue
If the issue persists, a clean installation might be required, or the bug may need Microsoft's direct technical attention.
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While OneDrive is great for cloud storage, WPS Office offers a free, lightweight, and powerful alternative to Microsoft Office for creating, editing, and managing your files on iOS and other devices. Enjoy seamless format compatibility and a familiar interface without the hefty subscription fees.
- 1. Download WPS Office: Search for WPS Office in the App Store and install the free application on your iPhone or iPad.
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Frequently Asked Questions
Why are my OneDrive thumbnails not showing up on iOS?
Thumbnails usually fail to load due to cached data errors, network connectivity issues, or a temporary glitch with your account session. Signing out and back into the OneDrive app forces the cache to refresh and often resolves the problem.
Does uninstalling the OneDrive app delete my files?
No, uninstalling and reinstalling the OneDrive app on your iPhone or iPad will not delete your files. Your photos and documents are safely stored in the cloud and will reappear once you reinstall the app and sign back in.
How do I clear the cache on the OneDrive iOS app?
iOS does not have a direct 'Clear Cache' button for the OneDrive app. The most effective way to clear the app's cache is to sign out and sign back in, or completely uninstall and reinstall the application from the App Store.
