OneDrive File Issues

Fix OneDrive On This Day Failed to Fetch Error in Chrome

Maira Mehtab Sep 21, 2026 868 views

Question details

The user is experiencing a 'Failed to fetch' and 'no photos available' error when clicking the 'On This Day' link in OneDrive email notifications via Google Chrome.

Product: OneDrive
Device & OS: Windows Laptop
Scenario: Opening OneDrive 'On This Day' email notification links on a desktop web browser.
Observed behavior: The link displays a 'Failed to fetch' error in Google Chrome, despite the photos being completely intact and accessible when viewed through the mobile app.

Before you start

Verify that your photos are still safely stored in your account by checking the OneDrive app on your mobile phone before troubleshooting your desktop browser.

Solution 1Recommended

Switch to Microsoft Edge or Another Browser

The 'Failed to fetch' error is frequently caused by a browser-specific caching or compatibility glitch in Google Chrome. Opening the link in Microsoft Edge instantly resolves the problem.

Since OneDrive is a Microsoft service, it is highly optimized for Microsoft Edge. If Chrome is blocking the script that fetches the photo preview, Edge will often bypass this error entirely.

Copy the link from your email

Right-click the 'On This Day' link inside your email notification and select 'Copy link address'.

Launch Microsoft Edge

Open Microsoft Edge from your Windows Start menu or taskbar.

Paste and go

Paste the copied link directly into the Edge address bar and press Enter to view your photos successfully.

Quick Fix: Switching browsers avoids the need to clear your Chrome cache or alter any advanced system settings.

Solution 2

Create a New Local Windows Profile

If switching browsers does not help, corrupted user profile settings or restrictions might be blocking browser connections.

Solution 3

Verify and Restore Files from the OneDrive Recycle Bin

Although unlikely if the files appear on your phone, you should double-check that the files haven't been accidentally moved or deleted.

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1. Download WPS Office: Visit the official WPS website and click 'Download WPS Office Free'.
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Frequently Asked Questions

Why does OneDrive 'On This Day' say 'no photos available' when I definitely have photos?

This is often caused by a browser caching issue or a script blocking glitch, commonly seen in Google Chrome. Accessing the link through Microsoft Edge or checking the OneDrive mobile app usually confirms the photos are still safely in your account.

Can I use OneDrive Restore to fix the 'Failed to fetch' error?

If your files were actually deleted or corrupted, Microsoft 365 subscribers can use the OneDrive Restore feature to roll back their account. However, if the photos show up fine on your phone, the issue is browser-related, not a data loss issue.

How do I contact OneDrive support if my files are actually missing?

You can contact support directly via the OneDrive mobile app. On Android, navigate to 'Me' > 'Help & Feedback'. On iPhone, tap your profile avatar and select 'Help and Feedback'.

Does clearing my browser cache fix the 'Failed to fetch' OneDrive error?

Clearing cookies and cache in Google Chrome can sometimes resolve script errors like 'Failed to fetch'. However, if clearing the cache doesn't work, switching to Microsoft Edge is a proven workaround for this specific OneDrive notification link.

Document & File Issues