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How to Fix OneDrive Download Stuck on Resuming
Question details
The user needs to resolve an issue where downloading files from OneDrive fails, pauses indefinitely on a 'Resuming' status, or causes the web page to become unresponsive.
- Product
- OneDrive
- Device & OS
- not provided
- Scenario
- Downloading files or folders from the OneDrive website via a web browser.
- Observed behavior
- The file download process halts at 'Resuming', fails entirely after a brief period, or makes the OneDrive website unavailable to the user.
Before proceeding with troubleshooting, verify that your device has an active and stable internet connection, as intermittent network drops are the primary cause of downloads pausing or getting stuck on 'Resuming'.
Clear Browser Cache and Cookies
Clearing corrupted temporary internet files and cookies can resolve web page unresponsiveness and unblock stalled downloads.
Browsers store temporary data to load sites faster, but this cached data can sometimes become corrupted or outdated, causing conflicts with cloud storage web apps like OneDrive.
Click the three-dot menu (or equivalent) in the top-right corner of your web browser and select 'Settings'.
Go to the 'Privacy and security' section and click on 'Clear browsing data'.
Select 'Cookies and other site data' as well as 'Cached images and files'. Choose an appropriate time range (such as 'All time') and click 'Clear data'.
Close your browser completely, reopen it, log back into your OneDrive account, and attempt the download again.
Download Files in Smaller Batches
Selecting fewer files at a time reduces the processing load on the server and prevents the download from timing out.
Use an Alternative Web Browser
Switching browsers can bypass extension conflicts or specific browser-level bugs that interrupt OneDrive downloads.
Experience Reliable File Management with WPS Office
If you frequently encounter cloud syncing and download issues with Microsoft OneDrive, consider trying WPS Office. It offers a lightweight, robust, and free alternative with its own built-in WPS Cloud, ensuring stable file synchronization and seamless compatibility with all Microsoft Office formats.
- 1. Download WPS Office: Visit the official WPS website and download the free WPS Office suite for your device.
- 2. Sign in for Cloud Access: Open WPS Office and sign in to activate your free WPS Cloud storage space.
- 3. Sync and Manage Files: Save your documents directly to WPS Cloud to enjoy stable cross-device synchronization without browser-based download timeouts.
Frequently Asked Questions
Why does my OneDrive download keep getting stuck on 'Resuming'?
This issue is typically caused by unstable internet connections, corrupted browser cache data, or attempting to download exceptionally large folders as a single ZIP file through the web browser.
How can I download a very large folder from OneDrive without it failing?
For large folders, it is recommended to either download the files in smaller batches directly from the web or use the OneDrive desktop synchronization application, which handles large file transfers much more reliably than web browsers.
Will clearing my browser cache delete my OneDrive files?
No, clearing your browser cache only removes temporary loading files stored locally on your computer. It will not delete, alter, or affect the actual files stored in your OneDrive cloud account.
