'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix OneDrive Photo Date and Facial Recognition Issues
Question details
Users are experiencing issues with OneDrive incorrectly sorting scanned photos by upload date instead of the date taken, and omitting older photos from facial recognition results.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Organizing scanned or older photos using OneDrive's timeline sorting and AI facial recognition features.
- Observed behavior
- Scanned photos appear under the upload date rather than the original capture date, and the facial recognition tool fails to tag or group faces in older photos.
Verify that your scanned photos contain the correct EXIF metadata for the 'Date Taken', as OneDrive relies on this hidden file data to properly sort images chronologically in your gallery.
Contact OneDrive Support for Technical Assistance
Reach out to Microsoft's dedicated OneDrive support team directly from the web app to address persistent photo sorting and AI recognition issues.
Open your preferred web browser and sign in to the OneDrive web application using your Microsoft account credentials.
Click on the question mark (?) icon located in the top-right corner of the OneDrive interface.
Select 'Contact support' from the dropdown menu, type a brief description of your photo sorting or facial recognition issue, and follow the on-screen prompts to connect with technical or app support.
Consider Dedicated Photo Management Services
If advanced AI facial recognition and precise timeline sorting are essential for your scanned images, exploring specialized photo services might be more effective.
Manage Your Documents Effectively with WPS Office
While you evaluate specialized apps to handle your photo organization, trust WPS Office for all your document needs. It provides a lightweight, highly compatible alternative to Microsoft Office for creating, editing, and saving files seamlessly.
- 1. Download WPS Office: Visit the official WPS website and click the 'Download WPS Office Free' button.
- 2. Install the Software: Run the downloaded installer and follow the simple on-screen instructions to set up the application.
- 3. Open and Edit Files: Launch WPS Office to seamlessly open, edit, and save your existing Microsoft Office document formats.
Frequently Asked Questions
Why does OneDrive sort my scanned photos by the upload date instead of the date taken?
OneDrive uses the EXIF metadata attached to digital image files to determine the 'Date Taken'. Scanned photos often lack this metadata by default, causing OneDrive to sort them by the date the file was created on your computer or uploaded to the cloud.
How can I change the date taken for a photo in OneDrive?
Currently, you cannot edit the 'Date Taken' metadata directly within the OneDrive web app. You must download the photo to your local device, modify the metadata using Windows File Explorer (via Properties > Details) or third-party photo editing software, and re-upload the file.
Why isn't facial recognition working for older photos on OneDrive?
OneDrive's facial recognition algorithm is continually developing and may take extended time to process large libraries. Additionally, older or lower-resolution scanned photos may lack the clarity and contrast required for the AI to accurately detect and tag faces.
