OneDrive File Issues

How to Fix OneDrive Showing Not Connected on Every PC

Algirdas Jasaitis Oct 9, 2026 868 views

Question details

The user needs to resolve an issue where OneDrive displays a 'Not connected' status across multiple computers and gets stuck during the sign-in process.

How to Fix OneDrive Showing Not Connected on Every PC

Product: Microsoft OneDrive
Device & OS: Windows
Scenario: Attempting to sign in and synchronize files across multiple PCs using the OneDrive desktop application.
Observed behavior: The OneDrive client hangs during the sign-in attempt and consistently shows a 'Not connected' status on all devices.

Before you start

Before attempting to reset the application, log into your OneDrive account through a web browser to ensure your cloud storage is not full and your Microsoft account is in good standing.

Solution 1Recommended

Reset the OneDrive Client on Windows

Resetting the OneDrive application clears corrupted local settings and terminates stuck processes, allowing the client to reconnect properly.

This process will reset your OneDrive sync settings but will not delete any of your personal files or cloud data. It is a standard troubleshooting step for connection and sign-in freezes.

Open the Windows Run dialog

Press the Windows key + R simultaneously on your keyboard to launch the Run dialog box.

Execute the primary reset command

Type %localappdata%\Microsoft\OneDrive\OneDrive.exe /reset into the text field and press Enter or click OK.

Try alternative file paths (if needed)

If Windows displays an error stating it cannot find the file, open the Run dialog again and try C:\Program Files\Microsoft OneDrive\OneDrive.exe /reset or C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe /reset.

Restart the OneDrive application

Once the reset command has finished executing, open your Windows Start menu, search for OneDrive, and click on the application to launch it and sign in again.

Command Execution: The OneDrive icon in your system tray will disappear and reappear after a few minutes. If it does not reappear automatically, you must launch it manually from the Start menu.

Free Microsoft Office alternative

Experience Seamless Cloud Sync with WPS Office

If you are frustrated with persistent OneDrive sync errors and application hangs, consider switching to WPS Office. It provides a lightweight, free alternative to Microsoft Office with built-in WPS Cloud, ensuring your documents are securely backed up and easily accessible across all your devices without complex troubleshooting.

1. Download WPS Office: Visit the official WPS Office website and download the free installation package for your device.
2. Create a free account: Install the software, open it, and sign up for a free WPS account to activate your cloud storage.
3. Save and sync seamlessly: Create or open your documents and save them directly to WPS Cloud for automatic synchronization across all platforms.

Free and lightweight Office suite for everyday useFully compatible with Microsoft Office formats including .docx, .xlsx, and .pptxBuilt-in WPS Cloud for reliable, error-free file synchronizationFamiliar user interface ensuring a seamless migration process

Frequently Asked Questions

Will resetting OneDrive delete my locally saved files?

No, resetting the OneDrive application only refreshes the client's connection and configuration settings. Your personal files, both locally stored and in the cloud, will remain completely intact.

Why does OneDrive still say 'Not connected' after resetting?

If the reset does not work, your Microsoft account storage limit may be exceeded. Log into the OneDrive web portal to check your storage capacity. Additionally, ensure that your firewall or antivirus is not blocking OneDrive's connection to the internet.

How can I check if my OneDrive storage is completely full?

Sign in to your Microsoft account at onedrive.com. Look at the bottom-left corner of the web interface, where you will see a storage gauge indicating how much of your available cloud storage has been used.

Document & File Issues