OneDrive File Issues

How to Fix Personal OneDrive Not Syncing on Multiple Windows 10 PCs

Aamir Naveed Akram Oct 10, 2026 869 views

Question details

The user's personal OneDrive account fails to synchronize folders locally across two Windows 10 computers, even though the files remain visible and accessible online.

How to Fix Personal OneDrive Not Syncing on Multiple Windows 10 PCs

Product: Microsoft OneDrive
Device & OS: Windows 10
Scenario: Synchronizing personal folders between cloud storage and local PC drives.
Observed behavior: Only one folder appears locally on the affected computers, while the rest of the folders are exclusively visible through the OneDrive web interface.

Before you start

Verify that your internet connection is stable and ensure you have your Microsoft account credentials ready before modifying your OneDrive configuration.

Solution 1Recommended

Unlink and Relink Your Personal OneDrive Account

Unlinking and reconnecting your account forces the OneDrive app to refresh its connection and rebuild the local folder directory.

This process will not delete your cloud files, but it severs the current faulty connection to your Windows 10 PC, allowing you to establish a fresh sync session.

Open OneDrive Settings

Click the OneDrive cloud icon located in your Windows taskbar or system tray, then click the gear icon and select 'Settings'.

Unlink the PC

Navigate to the 'Account' tab in the settings window and click the 'Unlink this PC' link.

Relink the Account

Once the OneDrive setup screen appears, enter your personal Microsoft account credentials to sign back in.

Configure Sync Folders

Follow the on-screen prompts and ensure all desired folders are checked so they download correctly to your local drive.

Unlink and Relink Your Personal OneDrive Account

Sync Restored: After signing back in, OneDrive may take a few minutes to process changes and download the missing folders.

Solution 2

Reset the OneDrive Sync App

Resetting OneDrive clears its local settings and cache, which resolves stubborn synchronization loops or broken directory paths.

Free Microsoft Office alternative

Try WPS Office for Seamless Document Management and Cloud Syncing

If persistent Microsoft OneDrive sync issues are disrupting your workflow, consider switching to WPS Office. It provides a lightweight, highly compatible alternative with its own reliable cloud storage system, ensuring your documents are always accessible.

1. Install WPS Office: Download the free installer from the WPS website and complete the setup on your Windows 10 PC.
2. Sign In to WPS Cloud: Open the application and log in to activate your free WPS Cloud storage.
3. Save and Sync: Save your documents directly to WPS Cloud to bypass third-party syncing software and access them from any device.

Fully compatible with Microsoft Office formats including DOCX, XLSX, and PPTX.Includes 1GB of free WPS Cloud storage for automatic, reliable document synchronization across devices.Lightweight application that runs smoothly and efficiently on older Windows 10 PCs.Familiar user interface allowing seamless migration with zero learning curve.

Frequently Asked Questions

Why are my OneDrive folders showing online but not on my PC?

This happens when the OneDrive sync engine encounters an error or loses connection with the cloud directory. The files remain safe on Microsoft's servers, but the local Windows app needs to be unlinked or reset to resume downloading them.

Will resetting OneDrive delete my personal files?

No, resetting the OneDrive app only clears its local configuration and sync cache. It does not delete any of your documents, photos, or data stored locally or in the cloud.

How do I fix the 'Windows cannot find onedrive.exe' error during reset?

This error occurs because the reset command is looking in the wrong installation folder. Depending on your Windows 10 setup, OneDrive might be installed in LocalAppData, Program Files, or Program Files (x86). Test all three paths in the Run dialog to find the correct executable.

Document & File Issues