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Fix OneDrive Memories from This Day Emails Not Arriving
Question details
The user has stopped receiving 'Memories from this day' notification emails from OneDrive and wants to restore the email delivery without enabling mobile app alerts.
- Product
- Microsoft OneDrive
- Device & OS
- Android
- Scenario
- Trying to receive daily memory recap emails from OneDrive.
- Observed behavior
- The 'Memories from this day' emails are no longer being delivered to the user's inbox or junk folder, despite the feature remaining enabled in the settings.
Ensure you have a stable internet connection and access to both your email inbox and the OneDrive mobile application to verify your account notification settings.
Check Junk Email and Verify Mobile App Notification Settings
Ensure the emails aren't being incorrectly filtered as spam and verify that the memories feature is correctly toggled in the OneDrive mobile app.
Log into your email account and navigate to the Spam or Junk Email folder to confirm that your OneDrive messages were not incorrectly filtered by your email provider.
Launch the OneDrive mobile app on your Android or iOS device.
Tap on 'Me' located at the bottom of the screen, and then select 'Settings' from the available menu options.
Tap on 'Notifications', locate the 'I have memories from this day' toggle, and switch it off and then immediately back on to refresh the setting synchronization.
Contact Microsoft OneDrive Support
If your settings are correct and emails are still not arriving, reach out directly to the OneDrive support team for account-level troubleshooting.
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Frequently Asked Questions
Why did my OneDrive memories emails suddenly stop?
This can happen due to accidental changes in your mobile application notification settings, server-side email delivery issues from Microsoft, or aggressive spam filters applied suddenly by your primary email service provider.
Can I receive OneDrive memories emails without getting mobile push notifications?
Yes. You can disable push notifications for the OneDrive app directly in your smartphone's native operating system settings while keeping the 'Memories from this day' option enabled within the OneDrive app settings to only receive the emails.
How do I ensure OneDrive memory emails aren't marked as spam?
Search your email inbox for 'OneDrive Memories' and thoroughly check your Junk, Spam, and Promotions folders. To prevent future filtering, add the official microsoft.com sending address to your email provider's safe senders list or contacts.
