'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix OneDrive On This Day Photo Memories Not Loading
Question details
Users encounter an error where OneDrive's "On This Day" feature fails to load photo memories in the web browser, displaying a message that the photos may have been deleted, expired, or are inaccessible.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Attempting to view daily photo memories using the "On This Day" feature via a web browser.
- Observed behavior
- The browser version of OneDrive fails to load the memories and shows an error message, despite the feature working correctly on the mobile app and the photos not being actually deleted.
Verify that your photos are still present in your main OneDrive 'Pictures' folder and ensure you have a stable internet connection before troubleshooting.
Access Memories via the OneDrive Mobile App
Since this is often a browser-specific or web-server glitch, using the mobile application is the quickest way to bypass the error.
Many users report that while the web browser version of OneDrive fails to load the "On This Day" feature, the mobile application remains completely unaffected.
Launch the Microsoft OneDrive app on your iOS or Android device.
Tap on the 'Photos' tab located at the bottom menu of the screen.
Look for the 'On This Day' section at the top of the Photos view to browse your photo memories.
Troubleshoot Browser Issues
Rule out local browser caching or extension conflicts that might be blocking OneDrive from loading the images properly.
Manage Your Documents Seamlessly with WPS Office
While you wait for Microsoft to resolve temporary OneDrive web server glitches, you don't have to let it slow down your productivity. WPS Office offers a powerful, lightweight alternative to Microsoft Office that integrates easily with various cloud storage platforms, allowing you to access, edit, and save your documents smoothly.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your device.
- 2. Connect Cloud Storage: Open WPS Office, go to the 'Open' tab on the left panel, and select 'Add Cloud Storage' to connect your preferred cloud drive.
- 3. Edit and Save: Open your Word, Excel, or PowerPoint files directly from the cloud, edit them with WPS, and save your changes seamlessly.
Frequently Asked Questions
Why does OneDrive say my photo is deleted, expired, or inaccessible?
This message typically appears due to a temporary syncing error or a backend server issue on Microsoft's end. It rarely means your photos are actually gone, especially if you haven't manually deleted them.
Are my photos permanently lost if 'On This Day' doesn't load?
No. The 'On This Day' feature is merely a display filter. Your original photos are safely stored in your OneDrive 'Pictures' or 'Camera Roll' directories.
How long do OneDrive server issues usually last?
Most localized features like web-based memory galleries are fixed within a few hours to a couple of days once Microsoft identifies the service degradation.
