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Fix Outlook 2010 Cannot Sign In to Outlook.com After Password Change
Question details
Users are experiencing persistent sign-in prompts when trying to access Outlook.com accounts via Outlook 2010, and changing the Microsoft account password does not resolve the issue.
- Product
- Microsoft Outlook 2010
- Device & OS
- not provided
- Scenario
- Attempting to sync or log into an Outlook.com, Hotmail, Live, or MSN account using the legacy Outlook 2010 desktop client.
- Observed behavior
- Outlook 2010 repeatedly prompts for a password and fails to authenticate with the server, even after entering a recently updated and correct Microsoft account password.
Verify that your newly changed password is correct by logging into your Outlook.com account via a web browser before troubleshooting the desktop application.
Access Your Email via Outlook on the Web
Since Outlook 2010 is no longer supported for connecting to Outlook.com servers, using the web version is the fastest and most reliable workaround.
Microsoft has upgraded its authentication policies, meaning legacy applications like Outlook 2010 can no longer connect to Outlook.com, Hotmail, Live, or MSN accounts. Password resets will not bypass this security restriction.
Launch your preferred web browser on your computer.
Go to the official Outlook.com login page.
Click the 'Sign in' button and enter your updated Microsoft account credentials to access your mailbox.
Upgrade to a Modern Email Client
Purchasing or subscribing to a newer, supported version of Microsoft Outlook will restore full desktop syncing capabilities.
Upgrade Your Productivity with WPS Office
While resolving your legacy email access issues, consider upgrading your aging office suite. WPS Office provides a lightweight, highly compatible, and completely free alternative to Microsoft Office, ensuring smooth document management without the need for expensive modern subscriptions.
- 1. Download the installer: Visit the WPS Office official website and click the free download button.
- 2. Install the software: Run the downloaded executable file and follow the quick on-screen instructions.
- 3. Open and create: Launch WPS Office and instantly open your existing .docx, .xlsx, or .pptx files to continue working seamlessly.
Frequently Asked Questions
Why did my Outlook 2010 suddenly stop working with my Hotmail account?
Microsoft has phased out basic authentication for all Outlook.com, Hotmail, Live, and MSN accounts to improve security. Legacy applications like Outlook 2010 do not support the new modern authentication protocols required to connect.
Can I use an app password to log into Outlook 2010?
While app passwords previously allowed legacy apps to bypass two-factor authentication, Microsoft's complete transition to modern authentication for its consumer email services means app passwords will no longer resolve login failures in Outlook 2010.
Is it safe to continue using Office 2010?
No. Office 2010 reached its official end of support on October 13, 2020. It no longer receives technical support, bug fixes, or security updates from Microsoft, which makes your computer vulnerable to security risks.
