Password & Account Recovery

How to Change a Hotmail Password Without Recovery Email or Phone

Maira Mehtab Sep 22, 2026 869 views

Question details

The user needs to reset their Hotmail account password after receiving suspicious login alerts but lacks access to their registered recovery email and phone number.

Product: Hotmail / Microsoft Account
Device & OS: not provided
Scenario: Recovering a compromised or suspicious email account without access to primary security verification methods.
Observed behavior: The user received suspicious login notifications but cannot use standard password reset methods due to inaccessible recovery information.

Before you start

Gather any previous passwords you remember, your account creation date, and details of recent emails sent from the account. Using a device and network location you frequently used to log in will significantly increase your chances of successful recovery.

Solution 1Recommended

Use the Official Microsoft Account Recovery Form

This is the official method provided by Microsoft to verify your identity and regain access to an account when all security info is lost.

Since you no longer have access to your recovery phone number or alternate email, the automated recovery form is the only way to prove ownership of the account. Customer support agents cannot manually reset your password.

Navigate to the recovery form

Go to the official Microsoft account recovery page (account.live.com/acsr) in your web browser.

Enter contact details

Type in your locked Hotmail email address and provide an alternate, accessible email address where Microsoft can contact you during the recovery process.

Verify alternate email

Check the inbox of your alternate email address for a security code, then type this code into the recovery form to verify you have access to it.

Provide account information

Fill out the form with as much accurate information as possible, including past passwords you have used, exact email subjects, and names of folders you created.

Submit and wait for response

Click 'Submit'. Microsoft will review your answers and respond to your alternate email within 24 hours with a password reset link if successful.

Support Channel: Free Hotmail accounts are handled via the Outlook or Microsoft account support channels, not Microsoft 365 business support.

Solution 2

Secure Your Account After Password Reset

Once you regain access through the recovery form, you must immediately update your security settings to prevent future lockouts.

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Frequently Asked Questions

How long does it take for the Microsoft account recovery form to be reviewed?

Microsoft typically reviews account recovery forms and sends the results to your provided alternate email address within 24 hours.

How many times can I submit the Microsoft account recovery form?

You can submit the recovery form up to two times per day. If your request is denied, try again with more detailed information from a recognized device and location.

Can I contact Microsoft support by phone to reset my Hotmail password?

No, for security reasons, Microsoft support agents cannot reset passwords or change account details over the phone for free Hotmail or Outlook accounts. You must use the automated online recovery form.

Login & Account Issues