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How to Configure Automatic Replies for Microsoft Bookings Emails
Question details
Users need a way to set up automatic replies for unmonitored service email addresses used by Microsoft Bookings.
- Product
- Microsoft Bookings
- Device & OS
- not provided
- Scenario
- Managing customer responses sent to automated Bookings appointment messages.
- Observed behavior
- Customer replies sent to the unmonitored Bookings service address go unanswered because there is no native auto-reply configured.
Since this involves advanced Microsoft 365 configurations, ensure you have administrative access to your tenant and familiarity with Microsoft Graph API.
Consult the Microsoft Q&A Community for Graph API Support
Configuring automatic replies for Bookings service addresses requires custom scripting or API support rather than standard UI settings.
Microsoft Bookings does not natively support setting up automatic out-of-office or auto-reply messages directly through its standard interface for unmonitored service accounts. To handle this, administrators often need to use Microsoft Graph API or custom scripts to intercept and reply to these emails.
Determine the exact unmonitored email address that Microsoft Bookings is using to send your appointment notifications.
Visit the official Microsoft Q&A community page specifically dedicated to Microsoft Graph and Bookings issues.
Post your specific requirement detailing your Bookings setup and ask for the appropriate Microsoft Graph API scripts to enable auto-replies.
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Frequently Asked Questions
Can I set an automatic reply directly in the Microsoft Bookings app?
No, the standard Microsoft Bookings web interface does not currently offer a built-in toggle to set up automatic replies for the unmonitored service addresses it uses.
Why do customer replies to Bookings emails go unanswered?
By default, Bookings appointment confirmations are sent from an unmonitored routing address. Unless specifically configured using Microsoft Graph API, any direct replies to these emails are not forwarded to a monitored inbox.
Does WPS Office include an appointment booking tool?
WPS Office focuses on core productivity applications (Writer, Spreadsheet, Presentation, and PDF) and does not include an enterprise scheduling tool like Microsoft Bookings. It remains an excellent free alternative for handling everyday documents and slides.
