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How to Add a Customer Name to Microsoft Bookings Update Emails

Huda Qurayshi Sep 28, 2026 869 views

Question details

Users need a way to include the customer's name in Microsoft Bookings appointment-change update emails so staff can easily identify them.

How to Add a Customer Name to Microsoft Bookings Update Emails

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Staff members receive automated update emails when an appointment is changed, but they need to know exactly which customer's booking was modified.
Observed behavior: Update emails omit the customer name, even though it appears in the original confirmation email, forcing staff to search manually for the modified appointment.

Before you start

Ensure you have administrator or staff access to your Microsoft Bookings calendar to review incoming notifications and check the corresponding appointment details.

Solution 1Recommended

Cross-Reference Updates Directly in the Bookings Calendar

Since the default update email lacks the customer's name, the fastest workaround is to verify the appointment details directly within the Bookings dashboard.

Currently, the standard Bookings update-email template has a known limitation where it does not pull the customer name variable, unlike the initial confirmation email. You can manually check your calendar to identify the customer.

Check the notification details

Open the update email you received and note the specific date, time, and service of the modified appointment.

Access Microsoft Bookings

Log into your Microsoft 365 account and launch the Microsoft Bookings application.

Locate the appointment

Navigate to the 'Calendar' tab on the left sidebar, jump to the date and time noted from the email, and click on the appointment block to view the customer's name and updated details.

Cross-Reference Updates Directly in the Bookings Calendar

Solution 2

Submit Feedback via the Microsoft Tech Community

Engage with the official Microsoft Bookings community to request feature updates or confirm if new email template customizations have been released.

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Frequently Asked Questions

Why does the original confirmation email show the customer name but the update email doesn't?

Microsoft Bookings uses different backend templates for confirmation and update emails. The template assigned to appointment changes currently lacks the dynamic variable needed to display the customer's name.

Can I customize the HTML of Microsoft Bookings email notifications?

No, Microsoft Bookings currently offers very limited customization for automated emails. You can add generic custom text to confirmation emails via the services tab, but raw HTML editing or inserting custom data fields is not natively supported.

Is there a way to automate better update emails with customer names?

Yes, as an advanced workaround, you can use Microsoft Power Automate. By creating a flow that triggers when a Bookings appointment is created or modified, you can design a custom email notification that successfully pulls and includes the customer's name.

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