Exchange Connection Problems

How to Configure Avaya SMTP Settings for Exchange Voice Messages

Nimra Malik Oct 21, 2026 868 views

Question details

The user needs to configure the Avaya management service with the correct SMTP settings to send voice messages via email using Microsoft Exchange.

Configure Avaya SMTP Settings for Exchange Voice Messages

Product: Microsoft Exchange
Device & OS: not provided
Scenario: Following an Exchange migration, the user needs to update the voicemail-to-email configurations in the Avaya management service.
Observed behavior: Avaya voice messages stop sending by email because the SMTP server, port, authentication, or encryption settings are no longer correct.

Before you start

Ensure you have administrator access to your Avaya management console and have obtained the new Microsoft Exchange SMTP server connection details from your IT department.

Solution 1Recommended

Update SMTP Settings and Consult Relevant Communities

Since Avaya SMTP configuration is outside standard Microsoft support scope, you must verify standard Exchange SMTP requirements and update the Avaya console accordingly, or consult specialized forums.

Avaya voicemail-to-email features rely on standard SMTP protocols to connect with Microsoft Exchange. When migrating Exchange environments, the server address, port, and authentication methods often change. Because specific application-side configurations are managed by Avaya, direct Microsoft support does not cover these integration steps.

Gather Exchange SMTP details

Contact your Exchange email administrator to acquire the current SMTP server address, standard port number (such as 25, 465, or 587), and the required encryption method (TLS or SSL).

Update the Avaya console

Log into your Avaya management service, navigate to the email or SMTP configuration menu, and input the new Exchange server details and authentication credentials.

Seek community guidance

If the connection still fails, post your specific error logs in the Microsoft Q&A forum under the Exchange Server tags so community IT professionals can provide guidance.

Contact Avaya Support

Reach out to the Avaya support community or your dedicated Avaya vendor for specific troubleshooting steps related to the Avaya management service.

Update SMTP Settings and Consult Relevant Communities

Support Limitations: Avaya SMTP configuration falls outside direct Microsoft support scope. It is highly recommended to rely on dedicated Avaya documentation or community forums for specific voicemail integration issues.

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Frequently Asked Questions

Why did my Avaya voice messages stop sending after an Exchange migration?

During an Exchange migration, connection parameters like the SMTP server address, port, and security protocols often change. If the Avaya management service is not updated with these new details, it cannot authenticate and send the voicemail emails.

Which SMTP ports are commonly used for Exchange voice message routing?

Common SMTP ports include port 25 for unencrypted internal routing, and ports 587 or 465 for encrypted connections requiring TLS/SSL. You must verify the exact port required by your specific Exchange environment.

Where can I get support for Avaya voicemail integration with Exchange?

Since third-party application configuration is outside Microsoft's standard support scope, you should consult the Avaya support community or ask questions in the Microsoft Q&A forums where IT professionals share integration solutions.

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