Send & Receive Issues

How to Fix Outlook Not Saving Network Solutions Email Settings

Ayan Masood Oct 12, 2026 869 views

Question details

User is unable to save Network Solutions IMAP and SMTP server settings in Microsoft Outlook.

How to Fix Outlook Not Saving Network Solutions Email Settings

Product: Microsoft Outlook
Device & OS: not provided
Scenario: Adding or configuring a Network Solutions email account in Outlook.
Observed behavior: Outlook refuses to accept or save the IMAP/SMTP server settings, ports, and StartTLS encryption, preventing successful email setup.

Before you start

Double-check your Network Solutions email credentials, including your full email address and password. Ensure you have the exact IMAP and SMTP server names, port numbers, and encryption methods provided by Network Solutions ready.

Solution 1Recommended

Add or Edit the Account via Control Panel Mail Settings

Bypassing the simplified Outlook setup window and using the classic Control Panel Mail applet often resolves configuration saving issues.

The modern account setup interface in newer versions of Microsoft Outlook can sometimes struggle to properly authenticate specific IMAP/SMTP configurations. Using the legacy Mail settings via the Windows Control Panel allows for manual override and often forces the settings to save correctly.

Close Microsoft Outlook

Ensure Microsoft Outlook is completely closed before making changes to your profile.

Open Control Panel

Click the Windows Start menu, type 'Control Panel', and press Enter. Change the view mode in the top right corner to 'Small icons' or 'Large icons'.

Access Mail Setup

Locate and click on 'Mail (Microsoft Outlook)'. In the Mail Setup window, click on 'Email Accounts...'.

Modify or Add the Account

Select your existing Network Solutions profile and click 'Change...', or click 'New' to add it fresh. Choose 'Manual setup or additional server types'.

Enter Server Settings

Carefully enter your Network Solutions IMAP and SMTP server names. Click 'More Settings', navigate to the 'Advanced' tab, and input the correct port numbers and StartTLS encryption options.

Test and Save

Click 'Next' to allow Outlook to test the account settings. Once the test completes successfully, click 'Finish' to save your configuration.

Add or Edit the Account via Control Panel Mail Settings

Error Tracking: If the test fails, write down the exact error code or message displayed. This will help identify if the issue is a blocked port, an incorrect password, or a server outage.

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Frequently Asked Questions

What are the correct Network Solutions IMAP and SMTP ports?

Typically, Network Solutions requires port 993 for IMAP (Incoming) with SSL/TLS encryption, and port 587 for SMTP (Outgoing) with StartTLS encryption. Always verify the latest settings directly on the Network Solutions support page.

Why does Outlook keep prompting for my Network Solutions password?

This usually happens if the password entered is incorrect, or if the server settings (like the incoming/outgoing server names) contain a typo. It prevents Outlook from successfully authenticating with the mail server.

Can a firewall block Outlook from saving email settings?

Yes. If your computer's firewall or antivirus software blocks the specific network ports (such as 993 or 587) required by Network Solutions, Outlook will fail to connect during the test phase and will not save the configuration.

Outlook & Email Problems