'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix POP Email Not Syncing in the New Outlook
Question details
Users are unable to receive or download incoming emails for POP accounts in the New Outlook, even though sending messages works and the account functions normally in Legacy Outlook.
- Product
- New Outlook
- Device & OS
- not provided
- Scenario
- Attempting to sync incoming emails using a POP account configuration in the New Outlook client.
- Observed behavior
- The email account successfully sends outbound messages but completely fails to download or sync incoming mail in the New Outlook.
Verify your email provider's IMAP server settings and ensure you have access to both the New Outlook and your Legacy Outlook client to review your current configuration.
Configure the Email Account using IMAP Protocol
Since the New Outlook does not support POP accounts, you must add your email account using the IMAP protocol to successfully sync incoming messages.
The New Outlook architecture prioritizes cloud-backed protocols like IMAP and Exchange. If you migrated a POP account, it will only be able to send mail until it is reconfigured as IMAP.
Open the New Outlook, click the gear icon to access Settings, select 'Accounts', and remove the problematic POP email account.
Click 'Add Account', enter your email address, and immediately select 'Advanced setup' to manually choose IMAP as your configuration type.
Input your email provider's specific IMAP incoming server and SMTP outgoing server settings, including the correct port numbers and encryption methods, then save.
Prevent Legacy Outlook from Deleting Server Messages
If you are using both Legacy Outlook and New Outlook simultaneously, Legacy Outlook's POP settings might be downloading and deleting messages from the server before New Outlook can sync them via IMAP.
Switch to WPS Office for a Seamless Productivity Experience
Tired of dealing with confusing protocol changes, discontinued features, and sync issues in Microsoft's newer apps? WPS Office provides a free, lightweight, and highly compatible alternative for all your document processing needs without the steep learning curve.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
- 2. Install the Suite: Run the downloaded installer and follow the on-screen instructions to set up WPS Office on your device.
- 3. Open and Edit Documents: Launch WPS Office to instantly open, edit, and save your existing Microsoft Office files with perfect formatting retention.
Frequently Asked Questions
Why does New Outlook not support POP accounts?
Microsoft designed the New Outlook to focus on modern, cloud-backed protocols like Exchange and IMAP, which synchronize seamlessly across multiple devices. POP is an older protocol that typically downloads and removes emails from the server, making modern multi-device syncing difficult.
How do I know if my email account is currently set up as POP or IMAP?
In classic Outlook, you can check your account type by going to File > Account Settings > Account Settings. Under the 'Email' tab, the 'Type' column will display either 'POP/SMTP' or 'IMAP/SMTP' next to your email address.
Can I revert to Legacy Outlook to keep using my POP account?
Yes, you can easily switch back to the classic Outlook experience by toggling off the 'New Outlook' switch located in the top right corner of the application window.
Will my emails be lost if I switch from POP to IMAP?
Emails that were previously downloaded and deleted from the server via POP are stored locally in a PST file. To retain them in the New Outlook, you will need to keep your classic Outlook accessible or import that local data once PST support is fully integrated into the New Outlook.
