Fix Microsoft Sign-In Error 530035: Access Permission Denied
Question details
The user is attempting to sign in to a Microsoft resource but receives an error stating they do not have permission, despite a successful credential check.

- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Accessing a specific Microsoft app, website, or resource via login.microsoftonline.com using a work or personal account.
- Observed behavior
- Sign-in succeeds using the correct credentials, but the system throws Error 530035, blocking access because the account or device is not authorized under current policies.
Confirm whether you are using a Microsoft 365 work/school account or a personal account, and ensure you have access to a device with administrative privileges if organizational policy changes are required.
Configure Authentication via Microsoft Entra Admin Center
Bypass blocked direct sign-ins and adjust conditional access policies that are preventing the device or account from reaching the resource.
Error 530035 typically triggers when Conditional Access policies in your organization's directory block the connection based on location, device compliance, or user risk. If direct sign-in via login.microsoftonline.com is blocked, you must route through the admin center to review what is triggering the block.
Navigate to the Microsoft Entra admin center (entra.microsoft.com) and sign in using your global administrator or security administrator credentials.
In the left-hand navigation menu, expand 'Protection' and select 'Conditional Access' to view all active security policies.
Go to 'Identity' > 'Users' > 'Sign-in logs'. Filter by the affected user to identify exactly which Conditional Access policy resulted in the 'Failure' status for Error 530035.
Return to the Conditional Access policies list, open the policy identified in the logs, and adjust the conditions (such as excluding the user, updating trusted locations, or allowing non-compliant devices temporarily) and save the changes.

Verify Account Type and Test Alternative Access
Rule out local device configuration issues or incorrect account selection by testing the sign-in on an alternate network or machine.
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Frequently Asked Questions
Does error 530035 mean my password is wrong?
No. Error 530035 specifically means your username and password were correct, and the primary sign-in succeeded. The block happens immediately after because the account or device does not meet the security conditions required to access the resource.
How do I find out which policy is causing error 530035?
An IT administrator can determine this by logging into the Microsoft Entra admin center, navigating to the user's 'Sign-in logs', and checking the 'Conditional Access' tab for the specific failed login event. This will explicitly name the policy blocking access.
Can I bypass error 530035 as a standard user without admin rights?
Generally, no. If the error is caused by a company-wide security policy (like requiring a company-issued laptop or a specific IP address), you cannot bypass it yourself. You must contact your organization's IT helpdesk to have your device registered or the policy adjusted.
Why does this happen only on certain Microsoft apps?
Administrators can configure Conditional Access policies to target specific cloud apps (for example, securing SharePoint while leaving Outlook accessible). Therefore, you might have permission to check email but lack authorization to view sensitive internal sites.




