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Fix Missing Permissions Error in Microsoft 365 Admin Center
Question details
A user is unable to access the Microsoft 365 Admin Center due to a missing permissions error after being redirected from the Volume Licensing Service Center.
- Product
- Microsoft 365 Admin Center
- Device & OS
- not provided
- Scenario
- Attempting to access the Microsoft 365 Admin Center using Volume Licensing Service Center (VLSC) credentials.
- Observed behavior
- The system redirects the user and displays a message stating that access to the page is not permitted, even though the user has administrator credentials for the VLSC site.
Ensure you are signing in with your organization's work or school account rather than a personal Microsoft account, as Admin Center access is restricted to organizational tenants.
Verify and Assign Appropriate Microsoft Entra Admin Roles
Ensure that your account has been granted the specific Microsoft 365 or Entra ID administrator roles required to access the Admin Center.
Having administrator access in the Volume Licensing Service Center (VLSC) does not automatically grant you access to the Microsoft 365 Admin Center. Your account must be explicitly assigned a role such as Global Administrator or Billing Administrator within the Microsoft tenant.
Ask an existing Global Administrator to sign in to the Microsoft Entra admin center or the Microsoft 365 Admin Center.
Go to 'Users' and then select 'Active users' to find your specific account.
Click on your account name, navigate to the 'Roles' section, and select 'Manage roles'.
Check the box for 'Global Administrator' or the specific admin role you need, then save the changes.
Check Account License and Active Status
Confirm that your admin account is active and has a valid Microsoft 365 license assigned.
Contact Microsoft Support for Tenant Access
If you are the only administrator and find yourself locked out of the Admin Center, you will need to open a support request.
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Frequently Asked Questions
Why am I being redirected from VLSC to the Microsoft 365 Admin Center?
Microsoft is transitioning Volume Licensing Service Center (VLSC) features into the Microsoft 365 Admin Center to provide a unified portal for managing licenses, subscriptions, and users. This is why you are automatically redirected.
Does my VLSC administrator account automatically work in Microsoft 365?
Not always. While your email may be the same, the permissions do not automatically transfer if the corresponding Microsoft Entra ID admin roles were not configured for your account in the destination tenant.
How do I find out who the Global Administrator is for my organization?
If you do not have access, you will need to ask your internal IT department, network administrator, or the person who initially purchased the Microsoft volume licenses, as they usually hold the initial Global Admin credentials.
Can I bypass the Microsoft 365 Admin Center and just use VLSC?
As Microsoft phases out the legacy VLSC portal, most core management functions are permanently moving to the Microsoft 365 Admin Center, so gaining the correct access permissions is necessary for future administration.
