Windows Integration Errors

How to Fix Azure AD Error 135011: Contact Your Administrator

John Wilson Oct 9, 2026 870 views

Question details

Users are unable to access organizational resources because their device is blocked, receiving Error 135011 with a prompt to contact a system administrator.

How to Fix Azure AD Error 135011 (Contact Your Administrator)

Product: Microsoft Entra ID (Azure Active Directory)
Device & OS: not provided
Scenario: Attempting to log in or access organizational data using a school or work account on a specific device.
Observed behavior: The system denies access and displays Error 135011, indicating that the device has been disabled or deleted in the organization's directory.

Before you start

Confirm whether you are using an organizational account (like a school or work email) and locate the contact information for your IT helpdesk, as this issue cannot be fixed by standard users.

Solution 1Recommended

Contact Your Organization's IT Administrator

Standard users and students cannot resolve this error on their own. You must request that your IT department re-enable your device.

Error 135011 is a security measure triggered when a device is disabled or removed from Microsoft Entra ID (formerly Azure AD) by an administrator. Because it is managed at the organizational level, local troubleshooting steps on your device will not bypass this error.

Locate IT support contact

Check your school portal or company directory for the official email address, phone number, or ticketing system for your IT helpdesk.

Report the error code

Provide the IT department with the specific code 'Error 135011' and the exact name of the device you are trying to use.

Wait for confirmation

Once the administrator confirms they have re-enabled the device in their system, restart your computer and attempt to log in again.

Contact Your Organization's IT Administrator

Student Accounts: If you are a student, your school's IT department is the only authorized entity that can access the Microsoft Entra admin center to fix this.

Solution 2

Enable the Device in Microsoft Entra Admin Center (For Administrators)

If you are the system administrator, you can restore user access by re-enabling the affected device in the Azure portal.

Free Microsoft Office alternative

Work Offline While Waiting for IT Support

If Error 135011 is blocking you from accessing Microsoft Office 365, you can use WPS Office to continue your work without interruptions. WPS Office is a free, powerful alternative that doesn't require a strict organizational cloud login to edit your local files.

1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
2. Install the software: Run the installer and follow the on-screen instructions to set up the office suite on your device.
3. Open your documents: Launch WPS Office and directly open your existing .docx, .xlsx, or .pptx files to continue working immediately.

Free and lightweight office suite for standard daily tasksFully compatible with Microsoft Word, Excel, and PowerPoint formatsAllows you to create and edit documents offline without Azure AD authenticationFamiliar user interface for a seamless transition

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Frequently Asked Questions

Can I fix Error 135011 without an administrator?

No. Error 135011 indicates that your device's access has been revoked at the organization's network level. You cannot resolve this issue locally; an IT administrator must re-enable the device in Microsoft Entra ID.

Why was my device disabled in Azure AD?

Devices can be disabled for several reasons, including security policies, prolonged inactivity, a perceived security risk, or manual cleanup of the directory by the IT department.

Do I need to re-register my device after the administrator fixes it?

If the administrator simply enables the device in the portal, you usually do not need to re-register. However, if the device was entirely deleted from the directory, you will need to re-register it through your Windows 'Access work or school' settings.

What is Microsoft Entra ID?

Microsoft Entra ID is the new name for Azure Active Directory (Azure AD). It is Microsoft's cloud-based identity and access management service used by schools and businesses to control device access.

Microsoft Office Error Codes