'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix Microsoft 365 Error 135011 (Organization Disabled Device)
Question details
The user is unable to access Microsoft 365 applications because their device has been disabled by the organization's administrator.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Attempting to log in or activate Microsoft 365 desktop applications on a company or school-issued device.
- Observed behavior
- The application displays error code 135011 with the message 'Your organization has disabled this device' and prompts the user to contact a system administrator.
Ensure you have the contact information for your company or school's IT support or Microsoft 365 administrator, as resolving this specific directory error requires elevated administrative privileges.
Contact Your Administrator to Re-enable the Device
Since the device was explicitly disabled in Microsoft Entra ID (formerly Azure AD), an IT administrator must restore its access.
Error 135011 is an administrative lock rather than a software glitch. It occurs when a device is marked as disabled in the organization's central management portal.
Find your device's hostname or serial number so your administrator can easily identify it in their system.
Reach out to your organization's helpdesk or Microsoft 365 admin and provide them with Error Code 135011.
Ask the administrator to log into the Microsoft Entra admin center, navigate to Identity > Devices > All devices, locate your specific computer, and click the 'Enable' button.
Disconnect and Reconnect Your Work or School Account
If the administrator states that the device was deleted entirely rather than just disabled, you will need to re-register the device via Windows settings.
Locked Out of Microsoft 365? Keep Working with WPS Office
While waiting for your IT department to resolve Error 135011, you don't have to stop being productive. WPS Office is a highly compatible, free alternative that allows you to open and edit your local documents without needing an organizational login or internet connection.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
- 2. Open your local files: Launch WPS Office and directly open your existing Word, Excel, or PowerPoint documents from your hard drive.
- 3. Edit and save seamlessly: Make your necessary edits and save the files in their original Microsoft formats without any compatibility issues.
Frequently Asked Questions
Why did my organization disable my device in Microsoft 365?
Administrators may disable devices for several reasons, including prolonged inactivity, a change in your employee or student status, automated security policies triggering a block, or an accidental deletion during routine network maintenance.
Can I fix Error 135011 by reinstalling Microsoft Office?
No, reinstalling or repairing the Microsoft 365 software will not resolve Error 135011. This is a directory-level block managed by Microsoft Entra ID (formerly Azure AD), not a local application glitch. Only an administrator can remove the block.
How long does it take for Microsoft 365 to work after the admin re-enables my device?
Once your IT administrator clicks 'Enable' in the Microsoft Entra admin center, the changes typically synchronize within 5 to 15 minutes. Restarting your computer or signing out and back into Windows can help speed up the refresh process.
