Microsoft 365 Error Codes

How to Fix Microsoft Office Error 135011 for Disabled Devices

John Wilson Oct 20, 2026 869 views

Question details

The user is unable to sign in to their organizational or school Microsoft 365 account because the device has been disabled by the administrator.

How to Fix Microsoft Office Error 135011 for Disabled Devices

Product: Microsoft 365
Device & OS: not provided
Scenario: Attempting to access Microsoft Office apps using a corporate or college account on a device managed by the organization.
Observed behavior: Microsoft Office displays error code 135011, stating that the device has been disabled or deleted and blocking access to the account.

Before you start

Verify whether you are trying to log in with a personal account or an organizational account, as this error exclusively affects devices managed through a school or company directory.

Solution 1Recommended

Contact Your Organization's IT Administrator

Since end-users lack the necessary permissions to manage directory devices, you must request assistance from your school or company IT helpdesk to re-enable your device.

Error 135011 occurs when a device is disabled or deleted in Microsoft Entra ID (formerly Azure Active Directory). Standard users cannot reverse this action themselves.

Identify your IT support contact

Locate the contact information for your college's IT helpdesk or your company's Microsoft 365 administrator.

Request device enablement

Provide them with the error code 135011 and your device hostname, and explicitly ask them to re-enable your device in the Microsoft Entra admin center.

Contact Your Organization's IT Administrator

Escalation to Microsoft: If your college IT administrator is unable to resolve the issue, they can escalate it by creating a support request in the Microsoft 365 admin center on your behalf.

Solution 2

Re-enable the Device (For IT Administrators Only)

If you are the Microsoft 365 administrator, you can manually re-enable the user's device directly from the Microsoft Entra admin center.

Free Microsoft Office alternative

Keep Working Without Microsoft 365 Logins

If you are locked out of your school or work Microsoft 365 account due to Error 135011, you can still meet your deadlines. WPS Office is a powerful, free alternative that lets you create, view, and edit documents locally without requiring an organizational login.

Access and edit local documents immediately without requiring a school or work account.Fully compatible with standard Microsoft Office formats including DOCX, XLSX, and PPTX.Lightweight design ensures fast installation and smooth operation on any PC.Features a familiar tabbed interface so you can transition seamlessly from Microsoft Office.

microsoft office alternative - wps office

Frequently Asked Questions

Why did I get error 135011 on my personal computer?

If you previously logged into your school or work account on your personal PC and clicked 'Allow my organization to manage my device', it was registered in their system. If the IT department later cleans up or disables old devices in their directory, you will receive this error.

Can I bypass error 135011 without contacting my IT administrator?

No. Because the restriction is enforced at the organizational directory level (Microsoft Entra ID), only an administrator with the proper administrative roles can re-enable the device for access.

What should I do if my administrator says the device was deleted, not just disabled?

If the device was permanently deleted from the directory, the administrator cannot simply click 'Enable'. You must go to Windows Settings > Accounts > Access work or school, disconnect the account, and then reconnect it to re-register the device.

Microsoft Office Error Codes