OneDrive Error Codes

How to Fix OneDrive Error Code 0x8004E4BE After a TPM Failure

Phi Hung Vo Oct 20, 2026 870 views

Question details

The user is unable to sign into the OneDrive desktop sync client after experiencing a system TPM failure and a BitLocker recovery prompt.

How to Fix OneDrive Error Code 0x8004E4BE After a TPM Failure

Product: OneDrive
Device & OS: Windows
Scenario: Attempting to launch and sign into the OneDrive desktop client following a hardware security module (TPM) reset or failure.
Observed behavior: The desktop client throws error code 0x8004E4BE and refuses to sign in, even though the OneDrive web browser interface continues to work normally.

Before you start

Ensure you have your Windows administrator credentials available, as you will need them to navigate hidden AppData folders, uninstall software, and potentially create a new user profile.

Solution 1Recommended

Reset the OneDrive Sync Client

Resetting OneDrive clears its cached settings and can resolve authentication issues caused by temporary TPM token glitches.

A simple client reset is often the quickest way to fix syncing and sign-in errors without losing any of your locally synced files.

Open the Run dialog

Press the Windows key + R on your keyboard simultaneously to open the Run window.

Execute the reset command

Type %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and press Enter.

Restart the application manually

Wait a few minutes. If the OneDrive cloud icon does not automatically reappear in your system tray, open the Start menu, search for OneDrive, and click to launch it.

Syncing time: After a reset, OneDrive will perform a full scan of your files. This may take some time depending on the number of files you have, but it will not download everything from scratch.

Solution 2

Perform a Clean Reinstallation of OneDrive

If a basic reset fails, manually clearing the corrupted OneDrive AppData folder and reinstalling the client is necessary.

Solution 3

Test with a New Windows User Profile

Creating a new Windows profile helps determine if the TPM authentication failure is permanently tied to your current corrupted user account.

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Frequently Asked Questions

What causes the OneDrive error 0x8004E4BE?

Error 0x8004E4BE typically occurs when the OneDrive desktop client fails to authenticate your account. This is usually triggered by a hardware change, a Trusted Platform Module (TPM) failure, or a recent BitLocker recovery event that corrupts your saved login tokens.

Will resetting OneDrive delete my locally saved files?

No, resetting the OneDrive client does not delete any of your personal files or data. It simply forces the application to rebuild its internal sync settings and re-check the files already on your hard drive against the cloud.

Why does OneDrive work in my web browser but not on my desktop?

The web version of OneDrive uses standard internet browser authentication, which is unaffected by your computer's local hardware. The desktop client relies on Windows integrated security and the hardware TPM chip; if the TPM state is out of sync, the desktop app will fail even when the web version works.

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