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How to Resolve Microsoft 365 Error 700003: Device Was Deleted
Question details
The user is unable to sign in to Microsoft 365 apps due to an error stating the device has been deleted by the organization.
- Product
- Microsoft 365
- Device & OS
- Windows
- Scenario
- Attempting to sign in to Microsoft 365 applications using a work or school account.
- Observed behavior
- The sign-in process fails with the message 'Something went wrong. Your organization has deleted this device' and displays error code 700003.
Ensure you have your organizational account credentials ready and save any ongoing work locally before modifying your Windows account settings.
Disconnect and Reconnect Your Work or School Account
Removing the disconnected organizational account from your local Windows settings and signing back in will force the device to re-register with your organization's management system.
Signing out and signing back into the Microsoft 365 app alone usually provides only a temporary fix. To permanently resolve error 700003, you must remove the device registration from your Windows settings so it can properly re-sync with Microsoft Entra ID.
Click the Start button and select the gear icon to open the Windows Settings application.
Click on 'Accounts' from the main menu, then select 'Access work or school' from the left sidebar.
Locate and click on the organizational account associated with the Microsoft 365 error. Click the 'Disconnect' button and follow the on-screen prompts to remove it from your device.
Restart your computer. Open any Microsoft 365 application (such as Word or Excel) and sign in again with your work or school account to re-register the device.
Verify Device Registration in the Management Portal
If the local disconnection method fails, an IT administrator must review the device's status within the organization's device-management system.
Avoid Sign-In Errors with WPS Office
If organizational device management errors like 700003 are preventing you from getting work done, consider switching to WPS Office. It provides a robust, locally installed workspace where you can edit all your essential documents without relying on complex cloud management systems.
- 1. Download and Install: Get the free WPS Office installer from the official website and install it on your computer.
- 2. Open Your Files: Double-click your existing Word, Excel, or PowerPoint documents to open them directly in WPS Office.
- 3. Edit Without Hassle: Enjoy full offline editing capabilities without worrying about organization device policies or sync errors.
Frequently Asked Questions
Why did my organization delete my device from Microsoft 365?
Devices are usually removed from Microsoft Entra ID or device-management portals due to prolonged inactivity, routine administrative cleanup, a change in security policies, or if the device was reported lost or replaced.
Can I fix error code 700003 without contacting my IT administrator?
Yes, in many cases you can fix it yourself by going to Windows Settings > Accounts > Access work or school, disconnecting your account, and signing back in. If this does not solve the issue, administrator intervention is necessary.
Will disconnecting my work account delete my personal files?
No. Disconnecting your work or school account only removes the organization's access token and policies from your device. Your locally saved personal files and documents remain completely unaffected.
