How to Break Out of "Loading" When Trying to Reinstall OneDrive

To break out of "loading" when trying to reinstall OneDrive, use the correct account, product, permissions, and destination. This guide explains the supported workflow and the checks that confirm the result.

Confirm the License and Device Requirements

Confirm the owning account, required permissions, affected files or services, and the exact outcome you need. Keep a backup when the task changes local content or removes access.

Quick Installation Path

First, sign out your accounts from Office applications, then close all Office applications. Next, open File Explorer, paste the following path, and delete all files and folders. %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy, and verify the final state before changing any backup or secondary account.

How to Break Out of "Loading" When Trying to Reinstall OneDrive

1. sign out your accounts from Office applications, then close all Office applications
2. Open File Explorer, paste the following path, and delete all files and folders. %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
3. Check if you can see your school account in "Access Work or School"
4. Open the Control Panel on your PC
5. Go to User Accounts > Credential Manager
6. Select and remove those entries

After the final step, reopen the affected app, portal, file, or account page and confirm the exact status or behavior described in the title.

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WPS Office cannot directly change Microsoft-side account, billing, subscription, activation, tenant, OneDrive service, or SharePoint permission state. Those changes must be completed in the appropriate Microsoft portal.

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Practical Checks That Prevent a Repeat

• Record which account, app, and file owns the workflow
• Keep a verified backup before removing access, changing ownership, or replacing a local file
• Apply high-impact changes to one test item or user before expanding the scope
• Save confirmation numbers, dates, and screenshots of the final settings when they affect billing, security, or permissions

Frequently Asked Questions

Where should I start when I need to break out of "loading" when trying to reinstall OneDrive?

sign out your accounts from Office applications, then close all Office applications. Then open File Explorer, paste the following path, and delete all files and folders. %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy.

Which installer, account, and product edition should I verify to break out of "loading" when trying to reinstall OneDrive?

Open File Explorer, paste the following path, and delete all files and folders. %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy. Before applying the change broadly, confirm the same condition in one representative account, file, cell, message, or device.

Why might break out of "loading" when trying to reinstall OneDrive still fail after the first change?

Check if you can see your school account in "Access Work or School". Keep the original data or current account state until this test produces the expected result.

Which final check proves the steps to break out of "loading" when trying to reinstall OneDrive worked?

Select and remove those entries. Reopen the affected app, file, or portal and confirm that the result remains in place.