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Fix Office 2024 Keeps Requesting an Email Verification Code
Question details
Users experience a continuous activation loop where Office 2024 repeatedly prompts for an email address and a verification code, preventing successful sign-in and software usage.
- Product
- Microsoft Office 2024
- Device & OS
- Windows
- Scenario
- Activating a newly installed Office 2024 suite or re-authenticating an existing installation.
- Observed behavior
- The application gets stuck in a loop, repeatedly returning to the email and verification-code prompt even after entering the correct details.
Ensure you have the login credentials for the exact Microsoft account associated with your Office 2024 purchase, and verify that you have administrative privileges on your Windows PC.
Verify Your Microsoft Account License Association
Use this solution to confirm that your Office 2024 license is properly linked to the Microsoft account you are attempting to sign in with.
Open a web browser and navigate to account.microsoft.com/services.
Log in using the Microsoft account email and password that you believe is associated with your Office 2024 purchase.
Review the list of purchased products on the page to confirm that Microsoft Office 2024 is listed and linked to this account.
If your product is not listed, navigate to office.com/setup, sign in with your account, and enter your product key to link the license.
Reset Corrupted Office Identity Data via Registry Editor
Use this method if the account verification fails due to corrupted local Office identity data forcing the application into an activation loop.
Avoid Activation Loops with WPS Office
If Office 2024 activation issues persist or registry edits feel too complex, consider switching to WPS Office. It provides a lightweight, hassle-free experience with full compatibility for Microsoft formats—without the frustrating activation loops.
- 1. Download the Installer: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Install and Launch: Run the setup file and follow the on-screen instructions to install the software in seconds.
- 3. Open Your Files: Launch WPS Office and directly open your existing Microsoft Office files to continue working seamlessly.
Frequently Asked Questions
Why does Office 2024 keep asking for my email and a verification code?
This continuous loop generally occurs when Office encounters a mismatch between the entered credentials and the account holding the license, or when the local Office identity data stored on your computer becomes corrupted.
Will renaming the Office folder in the Registry Editor delete my saved documents?
No. Modifying or renaming the Office identity folder in the registry only resets application settings, cached configurations, and login states. Your saved Word documents, Excel spreadsheets, and PowerPoint presentations remain entirely unaffected.
What should I do if my Office 2024 license is missing from my Microsoft account?
If you do not see your license listed on the Microsoft Services & Subscriptions page, verify that you are logged in with the correct email address. If you haven't linked your product yet, visit office.com/setup to redeem your product key.
