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How to Fix "RequestedAssetOutOfStock" Error in Office Home and Student
Question details
The user is unable to activate the pre-installed Microsoft Office Home and Student software on a new laptop due to an activation error.
- Product
- Microsoft Office Home and Student
- Device & OS
- not provided
- Scenario
- Activating pre-installed Office applications (Word, PowerPoint) on a newly purchased laptop.
- Observed behavior
- The activation fails and displays the error message "RequestedAssetOutOfStock."
Ensure you are connected to a stable internet connection and have the login credentials for the Microsoft account you used during the initial setup of your laptop.
Verify Office License in Your Microsoft Account
Check if the digital license for Office Home and Student was properly linked to your Microsoft account during the laptop setup.
The "RequestedAssetOutOfStock" error indicates that Microsoft's servers cannot locate the digital asset (license) requested by your device. The first step is to verify whether the license actually exists in your account.
Open a web browser and navigate to account.microsoft.com/services. Log in using the Microsoft account associated with your laptop.
Look under the "Products and services" section to see if "Office Home and Student" is listed as a purchased or included product.
If the product is listed but you still cannot activate it, contact Microsoft Support and provide them with the specific "RequestedAssetOutOfStock" error details so they can synchronize your license.
Contact the Laptop Manufacturer or Seller
If the license is entirely missing from your Microsoft account, the laptop manufacturer or retailer needs to correct the missing pre-installed asset.
Use WPS Office While Resolving Your Activation Error
If your pre-installed Microsoft Office is stuck on the RequestedAssetOutOfStock error, you do not have to wait to get your work done. WPS Office is a powerful, lightweight alternative that lets you create, edit, and view your documents immediately without complex activation hurdles.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button.
- 2. Install WPS Office: Run the downloaded setup file and follow the simple on-screen instructions to install the suite.
- 3. Open Your Files: Launch WPS Office and immediately open your existing Word, Excel, or PowerPoint documents to continue your work.
Frequently Asked Questions
What does the "RequestedAssetOutOfStock" error mean?
This error generally means the Microsoft activation servers cannot locate or assign the specific digital license (the asset) that was supposed to be included with your laptop purchase.
Can I use Word or PowerPoint without activating Office?
If Office is not activated, the applications will typically enter a reduced-functionality mode. You may be able to view documents, but you will not be able to create new files or edit existing ones.
How long does it take for a pre-installed Office license to appear on my Microsoft account?
Normally, the digital license binds to your Microsoft account almost immediately during the initial Windows setup process. If it does not appear in your account services, there may have been an provisioning error by the laptop manufacturer.
