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Fix Ads Showing in Outlook for Android with Microsoft 365 Family
Question details
The user needs to remove advertisements from the Outlook app on their Android device, which continue to appear despite having an active Microsoft 365 Family subscription.
- Product
- Microsoft Outlook
- Device & OS
- Android
- Scenario
- Attempting to utilize the ad-free premium benefit of a Microsoft 365 Family subscription in the Outlook mobile app.
- Observed behavior
- Advertisements continue to appear in the inbox, and selecting the 'Go Ad Free' option prompts the user to purchase another subscription instead of recognizing the active one.
Ensure you know the exact email address and password for the Microsoft account that was used to purchase or accept the Microsoft 365 Family subscription.
Verify Your Signed-in Account and Subscription Status
Use this solution to confirm that your subscription is still active and that the Outlook app is recognizing the correct purchasing account.
The most common reason for ads appearing in Outlook for premium users is that the app is signed in with an alternate email address or a free Microsoft account instead of the one tied to the active subscription.
Open a web browser and go to account.microsoft.com/services. Sign in with your primary Microsoft account and verify that your Microsoft 365 Family subscription is active and has not expired.
Open the Outlook app on your Android device. Tap your profile icon in the top left corner to open the menu, and look at the email account currently active.
If the active account is not the one associated with your subscription, tap the settings gear icon at the bottom left, select 'Add Account', and sign in with the email address linked to your Microsoft 365 Family purchase.
Toggle the Recurring Billing Option
Refreshing your billing settings can force Microsoft's servers to re-authenticate your premium status across connected apps.
Experience an Ad-Free Office Alternative with WPS Office
While resolving Microsoft 365 subscription syncing issues, consider using WPS Office for your document needs. It offers a lightweight, easy-to-use, and highly compatible suite for word processing, spreadsheets, and presentations without the hassle of managing family subscription licenses.
- 1. Download the app: Get WPS Office for free from the Google Play Store on your Android device.
- 2. Open your files: Launch the app and instantly open any existing Word, Excel, or PowerPoint files without needing complex account setups.
- 3. Edit seamlessly: Enjoy a smooth, user-friendly interface to edit your documents offline or online.
Frequently Asked Questions
Why does Outlook for Android show ads in the first place?
Outlook for Android is free to download, but it is ad-supported for users who do not have a premium Microsoft 365 subscription. The ads appear natively in the inbox to support the free version of the email client.
Can I share my ad-free Outlook benefit with my family members?
Yes, if you have a Microsoft 365 Family subscription, you can share it with up to 5 other people. Once you invite them and they accept using their own Microsoft accounts, signing into Outlook with their accounts will also remove the ads for them.
Does buying a one-time Microsoft Office license remove Outlook ads?
No. Standalone, one-time purchase licenses like Office Home & Student do not include premium Microsoft 365 benefits. Only active Microsoft 365 Personal or Family subscriptions will remove ads in the Outlook mobile app.
What should I do if my subscription is active but none of the fixes work?
If you have verified your account and toggled your billing settings but the ads remain, there may be an issue with your specific account profile. You should contact Microsoft Support directly through the Help & Feedback section in the Outlook app settings.
