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How to Remove Ads from a New Hotmail Account with Microsoft 365 Family
Question details
The user wants to remove Microsoft advertising from a newly created Hotmail account and access Microsoft 365 subscription benefits.
- Product
- Microsoft 365 Family
- Device & OS
- not provided
- Scenario
- A user creates a new Hotmail address but experiences ads because it functions as a separate Microsoft account, which is not automatically linked to their existing Microsoft 365 Family subscription.
- Observed behavior
- The new Hotmail inbox displays an advertising panel, and the user lacks premium subscription features on the new address.
Ensure you have the login credentials for the primary Microsoft account that holds the active Microsoft 365 Family subscription, as well as the login details for the new Hotmail account.
Share Microsoft 365 Family with the New Hotmail Account
Since a new Hotmail address is treated as a separate Microsoft account, you must invite it to your Family plan to grant it premium ad-free benefits.
Microsoft does not allow you to add a second Hotmail address as an alias to your original account. The only way to remove the advertising panel from the new account is to use the sharing feature included in your Microsoft 365 Family subscription.
Navigate to https://account.microsoft.com/services/office/sharing in your web browser and sign in using the primary Microsoft account that owns the Microsoft 365 Family subscription.
Click on the 'Share' button and enter the newly created Hotmail email address to send an invitation.
Open a new browser window or use an incognito window to log into the new Hotmail account. Find the invitation email in the inbox and accept it.
Follow the on-screen prompts after accepting the invitation and click 'Start sharing' to link the account to the family group.
While still logged into the new Hotmail account, go to https://account.microsoft.com/services to confirm that the Microsoft 365 subscription is now active. The advertising panel in Hotmail will now be removed.
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Frequently Asked Questions
Can I add my new Hotmail address as an alias to my existing Microsoft account?
No, Microsoft does not allow adding an existing Hotmail or Outlook.com address as an alias to another Microsoft account. You must treat it as a separate account and share your Family subscription with it.
Why am I seeing ads in my new Hotmail inbox?
Free Hotmail (Outlook.com) accounts include banner ads by default. To enjoy an ad-free inbox, the account must be linked to an active Microsoft 365 Personal or Family subscription.
How many accounts can I share my Microsoft 365 Family subscription with?
You can share your Microsoft 365 Family subscription with up to 5 other people. This means a total of 6 users can enjoy ad-free email and premium Office applications under one plan.
Can I use a third-party email address as an alias on my Microsoft account?
Yes. Unlike Hotmail or Outlook addresses, you can add third-party email addresses, such as Gmail or Yahoo, as an alias to your primary Microsoft account.
