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How to Remove Ads from Microsoft 365 Family Outlook on iPhone
Question details
The user wants to remove advertisements from the Outlook app on their iPhone despite having an active Microsoft 365 Family subscription.
- Product
- Microsoft Outlook
- Device & OS
- iPhone / iOS
- Scenario
- Using the Outlook mobile app and checking the inbox (Focused/Other filters) while subscribed to Microsoft 365 Family.
- Observed behavior
- Advertisements are still displayed in the Outlook inbox because the active mailbox is not properly recognized as being associated with the purchasing Microsoft 365 account.
Ensure you know the exact Outlook.com or Hotmail account credentials that were used to purchase your Microsoft 365 Family subscription.
Verify Your Microsoft 365 Subscription Account
Ensure that the email account logged into the Outlook app is the exact same account that purchased the Microsoft 365 Family subscription.
Outlook will only provide an ad-free experience if the primary mailbox belongs to the account that holds the active subscription. The 'Focused' and 'Other' tabs are simply inbox filters, not separate mailboxes.
Launch the Microsoft Outlook app on your iPhone.
Tap on your profile icon located at the top left corner of the screen.
Look at the email addresses listed. Verify that the primary account is the one associated with your Microsoft 365 Family subscription.
Create Email Aliases for Your Subscribed Account
Link your secondary email addresses to your primary Microsoft 365 account as aliases to extend the ad-free experience to all your mailboxes.
Enjoy a Seamless and Ad-Free Office Experience with WPS Office
If you are frustrated with managing Microsoft 365 subscriptions just to remove ads, consider switching your document tasks to WPS Office. It provides a lightweight, highly compatible alternative for your word processing, spreadsheet, and presentation needs on both mobile and desktop.
- 1. Download WPS Office: Search for WPS Office in the Apple App Store on your iPhone and tap 'Get' to download.
- 2. Open and sign in: Launch the application and sign in with your preferred account to unlock free cloud storage features.
- 3. Edit files seamlessly: Open any existing Microsoft Office files (.docx, .xlsx, .pptx) directly in WPS Office to view and edit them without formatting issues.
Frequently Asked Questions
Why am I still seeing ads in Outlook if I have a Microsoft 365 subscription?
Ads may appear if the specific mailbox you are viewing is not linked to the primary account that purchased the Microsoft 365 Family subscription. Creating an alias for your secondary emails under your primary account usually resolves this.
What is the difference between Focused and Other in the Outlook app?
Focused and Other are simply filtering tabs designed to organize your inbox by prioritizing important emails. They are not separate mailboxes. Ads typically appear at the top of the 'Other' tab for users without a recognized subscription.
Will creating an alias merge my separate email inboxes?
Yes, when you add an existing Microsoft email address as an alias to your primary account, you manage those emails within the same inbox. This allows the Outlook app to apply your subscription's ad-free benefit to both addresses.
