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Fix: Cannot Turn Off Recurring Billing for Microsoft Project Plan
Question details
The user needs to disable recurring billing or cancel a Microsoft Project Plan 1 subscription after a trial period but is unable to do so due to system errors.
- Product
- Microsoft Project Plan
- Device & OS
- not provided
- Scenario
- Attempting to cancel a converted trial or disable recurring billing for Microsoft Project Plan 1 using the Microsoft 365 admin center.
- Observed behavior
- The cancellation option is completely unavailable, and trying to turn off recurring billing returns a system error.
Ensure you are logged into the Microsoft 365 admin center with a Global Administrator or Billing Administrator account, as standard user accounts cannot modify subscription settings.
Contact Microsoft Business Support to Manually Cancel Billing
When the automated admin center returns errors during cancellation, you must open a service request or call Microsoft support to manually halt the recurring billing.
System errors during a trial-to-paid conversion often lock the subscription state, meaning backend intervention from Microsoft is required to stop the automated charges.
Log in to the Microsoft 365 admin center using your administrator credentials.
Click on 'Support' in the left-hand navigation menu, select 'Help & support', and describe your recurring billing error to open a formal service ticket.
If you cannot process the ticket online, visit the official Microsoft Support contact page, locate the business support phone number for your specific region, and call them.
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Frequently Asked Questions
Why does Microsoft 365 admin center show an error when canceling a trial?
Errors usually occur if the cancellation request is made exactly as the subscription is transitioning from trial to paid, causing a temporary synchronization issue in Microsoft's billing backend.
Can I get a refund if the Project Plan trial already charged my card?
Microsoft business support can often issue prorated or full refunds if you contact them immediately after the unintended charge occurs, but this must be handled manually by an agent.
Which admin role do I need to stop recurring billing?
You must be assigned either the Global Administrator or the Billing Administrator role in your Microsoft tenant to view or modify billing and subscription settings.
