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Fix Power BI Premium Per User Trial Banner Still Appears After Expiration
Question details
A Power BI Pro user keeps seeing a banner stating their free Premium Per User (PPU) trial has expired or is expiring, causing concerns about managing their subscription and protecting existing content.
- Product
- Microsoft Power BI
- Device & OS
- not provided
- Scenario
- The user's free Premium Per User trial has ended, but the system continues to prompt them to upgrade or renew, causing confusion about their current Pro license status.
- Observed behavior
- An expiration banner for the Premium Per User trial persistently appears in the Power BI interface and offers upgrade options, despite the trial period being over.
Verify your current Power BI license status by clicking your profile picture in the Power BI service before attempting to modify workspace settings.
Revert Workspace Capacity to Power BI Pro
If you created workspaces during your Premium Per User trial, you need to switch their capacity back to Pro to maintain access to your content and stop trial-related prompts.
When a PPU trial expires, any workspaces set to Premium Per User capacity become inaccessible to users without a paid PPU license. Downgrading the workspace to Pro ensures your standard content remains safe and accessible.
Open your web browser, navigate to the Power BI service, and log in with your Microsoft credentials.
Select 'Workspaces' from the left navigation pane, hover over the affected workspace, click the 'More options' (three dots) icon, and select 'Workspace settings'.
In the settings pane, go to the 'Premium' tab. Change the License mode from 'Premium Per User' to 'Pro'.
Click 'Save' to apply the new capacity. Your content is now safe under your standard Pro license.
Contact Power BI Community and Support
If the banner persists after managing your workspaces or you have complex subscription issues, reaching out to official Microsoft support channels is the safest route.
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Frequently Asked Questions
Will I lose my Power BI content when the Premium Per User trial expires?
You will not lose the content permanently, but any content hosted in a workspace assigned to Premium Per User capacity will become inaccessible. To restore access, you must change the workspace settings back to Pro capacity.
How can I check if I still have an active Power BI Pro license?
Click on your profile icon in the top right corner of the Power BI service. A dropdown menu will appear displaying your account details and current active license type (e.g., Pro, Free, or Premium Per User).
Can I manually remove the Premium Per User trial from my account?
If you want to end the trial early to stop the banner, your organization's Microsoft 365 Administrator can manually remove the Premium Per User trial license from your user profile via the Microsoft 365 Admin Center.
